Raja Pandiyan

Highly skilled professional with an experience of around 6+ years in Retail and OMS tools. Fascination towards the tools like Manhattan Associate which helps Management and Fulfilment of orders is what drives me, knowing of critical can be your simple click affect the productivity and sales of the organization.

Senior Software Engineer - GUCCI (Production Support & Testing) at Sopra Steria (2023-04 – Present)

Working on MAO support, critical issues, and production support for GUCCI project

• Working on MAO support critical issue
• Handling Payment issue, invoice, Credit note, Inventory issue, all types of monitoring, User creation FOH, BOH and store SA, Store creation etc.
• Working all the inventory issue, stock check, item check, Styles in MAO
• Handling and Creating Normal rush order and VIL order
• Check and extract all the files from IBM Cognos
• Work on all payments, Gift card, Giftwrap, special characters, Discounts, Returns, cancellation, Creation, adjustments
• Handling JIRA to follow up and close all the support tickets
• Working all types of errors in MAO platform

Offshore Consultant - HotTopic Inc. Manhattan Associate OMS / Active OMNI (Production Support & Testing) at HCL Technologies (2021-01 – 2023-03)

Production support and testing for Manhattan Associate OMS and Active OMNI platforms

• Understanding problem statements and Executing Test Cases and Scripts and execution
• Strong Knowledge in MAO and MIF (Manhattan Integration Framework) tool
• Coordinating for various Critical Issues with Client and involved teams
• Working on Recurring issues and Tickets for production support
• Working all the High priority Mails and tickets due to Customer requirements

Junior Offshore Consultant - HotTopic Inc. Manhattan Associate OMS (Production Support) at HCL Technologies (2020-04 – 2021-01)

Junior consultant providing production support for Manhattan Associate OMS

B.E in Mechanical Engineering – Sethu Institute of Technology, Kariyapatti, Virudhunagar (2014 – 2018)

10th – S.T. Britto Higher Secondary School, Madurai

12th – T.V.S Sundaram Higher Secondary School, Madurai