Rajan Yellappan

Business Head with 17+ years of experience in service delivery, revenue turnaround, and project execution across telecom, finance, and tech-led operations. Proven at stabilizing teams, strengthening collections, and delivering consistent results. Multilingual communicator (Tamil, English, Kannada; conversational Telugu & Hindi) skilled in aligning stakeholders, resolving escalations, and driving long-term client outcomes.

Business Head at FRM Techno Solutions Pvt. Ltd. (2021-03 – 2026-01)

Owned complete P&L for the business unit; led project execution across tech-enabled services; oversaw daily service delivery operations and managed KPIs across teams and projects.

• Owned complete P&L for the business unit; set financial goals, monitored budgets, and ensured profitability.
• Led project execution across tech-enabled services; ensured on-time, within-scope delivery.
• Oversaw daily service delivery operations, ensuring SLA compliance and high-quality client experience.
• Monitored KPIs across teams and projects, using data to drive performance and process improvements.
• Conducted regular performance reviews, set individual targets, and implemented corrective action plans.
• Built and maintained strong client relationships through regular check-ins, reviews, and escalations.
• Delivered weekly and monthly performance reports to senior leadership and key stakeholders.
• Championed automation and digital tools to reduce manual tasks and improve operational scalability.
• Conducted root cause analysis on service issues and implemented preventive measures.

Self-Employed (Family Business) at Ganesh Binders and Printers (2017-11 – 2021-02)

Oversaw end-to-end operations including vendor coordination, production planning, and client servicing for binding and printing business.

• Oversaw end-to-end operations including vendor coordination, production planning, and client servicing.
• Met directly with clients to discuss binding requirements, timelines, and custom job specifications.
• Inspected final products for quality defects such as loose pages, ink issues, and binding errors.
• Supervised manual and machine-based binding processes, including sewing, gluing, and packaging.
• Allocated daily work schedules, provided task updates, and ensured team productivity.

Assistant Service Delivery Manager at Merit Software Services Pvt. Ltd. (2012-03 – 2017-10)

Managed end-to-end project delivery, ensuring alignment with client timelines, budgets, and quality standards. Led cross-functional teams of 50+ members.

• Managed end-to-end project delivery, ensuring alignment with client timelines, budgets, and quality standards.
• Coordinated project planning, task execution, and team collaboration to deliver client-specific solutions.
• Communicated regularly with clients regarding project milestones, status updates, and issue resolutions.
• Led cross-functional teams of 50+ members, setting goals, reviewing progress, and mentoring staff.
• Collaborated with client IT departments to define technical requirements and support implementation.
• Identified areas for cost optimization and initiated process improvements to enhance delivery efficiency.

Senior Customer Service Executive at Intelenet Global Services Pvt. Ltd. (2008-03 – 2011-08)

Performed KYC screenings and handled customer interactions via phone and email, resolving service issues and escalating unresolved matters.

• Performed KYC screenings and documented all client verification as per regulatory standards.
• Handled inbound and outbound customer interactions via phone and email, resolving service issues.
• Escalated unresolved issues to appropriate departments and followed up to ensure resolution.

MBA in Human Resources – University of Madras (2009)

B Com in Accounting – RBANMS College / University of Madras (2006)

Pre University in Accounting – RBANMS College (2000)

10th Standard – RBANMS School (1998)