Rajat Gupta

Product Manager with 8 years of experience leading enterprise product strategy, AI-powered digital transformation, and large-scale platform modernization across B2B, Retail, E-commerce, Fintech, EdTech, Manufacturing, and Enterprise SaaS domains. Proven track record of building and deploying AI-enabled products that improve operational efficiency, decision-making, and customer outcomes. Experienced in partnering with engineering, data science, UX, and executive stakeholders to define product vision, execute roadmaps, and measure business impact through data-driven KPIs.

Strong expertise in AI adoption, third-party technology evaluation, Agile delivery, and cross-functional leadership.

Product Manager – B2B2C, Retails, Supply Chain, ERP and E-Commerce at Hy-Vee (2023-01 – 2026-06)

• Product Vision & Strategy: Defined and executed the product vision, strategy and roadmap for the Mobile Store Operations (MSO) app and Competitor Maintenance & Pricing app; prioritised high-impact initiatives based on user behaviour and market trends, boosting monthly active users by 12% and improving feature adoption by 10%.
• Stakeholder Engagement: Secured stakeholder buy-in and authored detailed PRDs for the SAP-integrated MSO mobile app; finalised UX and user journeys for the Competitor Pricing app integrating BigQuery analytics and third-party data to optimise pricing workflows.
• Go-to-Market Strategy: Planned and executed B2B (MSO App) product launches, producing release notes, product presentations, AI-based product videos, and customer-facing communications to support feature adoption, resulting in a 40% improvement in demo-to-conversion rate.
• AI-Powered Competitor Pricing: Led end-to-end MVP launch of a Competitor Maintenance and Pricing tool in partnership with Datasembly, leveraging AI to analyse 15,000+ products in real-time; automated price updates drove a 10% increase in sales and bolstered customer trust.
• AI-Driven Agile Operations: Leveraged AI-to-Jira integration to automate epic decomposition into refined user stories, reducing requirement ambiguity by 15%, optimising team velocity, and accelerating delivery of critical 'Must-Have' features via MoSCoW prioritisation.
• Vendor Management - Evaluated third-party AI capabilities and partnered with vendors to ensure technology alignment with business objectives, scalability requirements, and long-term product strategy.
• AI-Enhanced UI/UX: Leveraged AI-to-Figma automation for UI creation and design tokens; reduced design-to-prototype lead time by 40%, enabling rapid A/B testing cycles across the mobile product suite.
• Product Reliability: Spearheaded migration from legacy SOAP APIs to RESTful architecture and Java-to-Kotlin codebase transition; improved app stability by 90%, achieved near crash-free performance, and boosted module-level KPIs by 76%.
• Cross-Functional Leadership: Orchestrated alignment across Software Engineering, Data Analyst, UX, Finance, Business Leaders, Procurement, and SAP teams to overhaul critical user funnels; achieved a 5% increase in active user conversion and improved operational integration.
• Data-Driven Growth: Used Mixpanel and SQL analytics to drive improvements to the Competitor Pricing app; reduced ambiguity by 30%, cut funnel drop-offs by 25%, and increased user adaptation by 8%.

Product Manager – B2B, Digital Transformation, EdTech and Payments at Atos | Syntel (2021-07 – 2023-01)

• Product Development: Led the end-to-end development of a Digital Learning Experience Platform (LXP), owning the full product lifecycle from discovery to launch, with key features including an AI-powered recommendation engine and gamification.
• Feature Delivery: Designed and shipped a real-time payment reconciliation and refund automation tool, reducing manual intervention by 5% and improving operational accuracy.
• AI Recommendation Engine: Engineered an AI/ML-powered personalisation engine on the LXP App that boosted course adoption, triggered incremental purchases, and delivered 10% revenue growth.
• Blockchain & Accessibility: Integrated blockchain technology to secure user credentials for rural users, increasing product adoption by 45% by enhancing data security and trust.
• Vendor Management: Managed partnerships with payment aggregators, banks, and processors to ensure SLA adherence, uptime, and regulatory compliance.

Associate Product Manager – B2B at JSW Steel Ltd. (2016-07 – 2021-07)

• Product Ownership: Owned the end-to-end product lifecycle for internal workflow tools across three regional operations; spearheaded design and development of 10+ user-friendly workflow interfaces.
• Customer Impact: Interpreted data to diagnose KPI failures and implemented targeted solutions, increasing customer engagement and positive user feedback scores by 8%.
• Operational Excellence: Embedded customer-centricity into product development for a diverse B2B customer base, ensuring accessibility, ease of use, and adoption across varied user personas.
• Cross-Region Rollout: Coordinated deployment of workflow products across three regions, managing stakeholder alignment, training, and change management to drive successful adoption.

Bachelor of Technology in Safety and Fire Engineering – Cochin University of Science and Technology (2012-08 – 2016-04)