Rajat Sharma
Senior Accounts Receivable Analyst
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About
Highly focused and result-driven Accounts Receivable (AR) Analyst with experience in US healthcare revenue cycle management. Skilled in denial and rejection analysis, adjustment and appeal handling, and AR follow-up with insurance companies. Dedicated to reducing outstanding AR and improving claim resolution efficiency through analytical and process-oriented approaches.
Experience
Senior Accounts Receivable Analyst - CEC Pvt. Ltd.
(2025-01)
- Handle end-to-end AR follow-up on insurance claims via calls and online portals to ensure timely resolution.
- Conduct denial and rejection analysis to identify trends and root causes, ensuring corrective actions are implemented.
- Prepare and submit appeals, reconsiderations, and adjustment requests as per payer guidelines.
- Coordinate with internal teams to resolve claim discrepancies and maintain compliance with client expectations.
- Maintain daily and weekly AR status reports, issue trackers, and clarification logs for client and management review.
- Participate in Kaizen and process improvement initiatives to streamline denial handling and enhance overall efficiency.
Accounts Receivable Analyst - Pacific BPO Pvt. Ltd.
(2023-04 - 2024-12)
- Managed AR follow-ups with insurance companies to ensure prompt claim processing and payment decisions.
- Worked on denied and rejected claims, identifying resolution pathways and documenting action taken.
- Processed appeals and reconsiderations by submitting appropriate medical records and explanations.
- Analyzed claim adjustments and coordinated with billing teams to correct recurring issues.
- Collaborated with quality and audit teams to improve first-pass resolution rates and reduce denial percentage.
- Prepared status and issue reports for client/onshore updates on claim performance metrics.
Customer Support Executive - Startek (Aegis Customer Support Services Pvt. Ltd.)
(2021-08 - 2023-01)
Worked as a Customer Support Executive in the Flipkart process, providing customer support and resolving queries related to online shopping, orders, deliveries, payments, returns, refunds, and product-related concerns.
- Handled inbound customer calls and assisted Flipkart customers with their queries and complaints.
- Provided support for order status, delayed deliveries, cancellations, returns, replacements, and refunds.
- Assisted customers with payment-related issues, offers, product information, and order modifications.
- Verified customer and order details while following the required authentication and data security procedures.
Customer Support Executive - Concentrix Daksh India Pvt. Ltd.
(2018-12 - 2021-02)
Worked as a Customer Support Executive for the Jio customer service process, handling customer queries and providing timely and effective resolutions.
- Handled inbound customer calls and assisted Jio customers with service-related queries.
- Resolved issues related to mobile services, recharge, plans, data, voice calls, SMS, SIM, network/connectivity, and account-related concerns.
- Verified customer details and followed required authentication and security procedures before accessing account information.
- Diagnosed customer issues by asking relevant questions and following the prescribed troubleshooting process.
Education
Bachelor of Arts (B.A.) - University of Delhi
Senior Secondary (12th) - CBSE Board
Higher Secondary (10th) - CBSE Board
