Rajat Tyagi

Customer-focused Front Office professional with progressive experience in hospitality and customer service. Skilled in managing front desk operations, handling guest relations, and leading teams to deliver exceptional service. Proven ability to enhance guest satisfaction, streamline operations, and maintain high service standards.

Front Office Duty Manager - Tree House Resort Hotel & Spa - Bhiwadi

(2025-04)

• Supervised daily front office operations and managed team schedules
• Ensured smooth check-in and check-out processes
• Handled guest complaints and escalations professionally
• Coordinated with housekeeping and other departments for seamless service
• Maintained high standards of customer satisfaction and service delivery
• Handled guest email inquiries and ensured timely and professional responses

Front Office Executive - Tree House Hotel Club & Spa - Bhiwadi

(2023-09 - 2025-03)

A Unit of Ashiana Housing

• Managed guest check-ins and check-outs efficiently
• Provided excellent customer service and resolved guest queries
• Coordinated with internal departments to ensure smooth operations

Customer Service Attendant - Policy Bazaar - Gurugram

(2021-06 - 2023-07)

• Assisted customers with policy-related queries
• Maintained customer satisfaction through effective communication

Guest Service Executive - The Westin by J.W. Marriott - Gurugram

(2018-04 - 2020-03)

• Delivered high-quality guest service in a luxury hospitality environment
• Managed front desk operations and guest interactions

Guest Service Associate - Holiday Inn by IHG - Delhi

(2016-11 - 2017-11)

• Assisted guests with check-in/check-out and service requests
• Maintained service excellence standards

Industrial Trainee - Crowne Plaza - New Delhi Rohini

6 Months

Bachelor of Hotel Management - Hotel Management - Dehradun

D.El.Ed - Elementary Education - Zakir Hussain College