Dynamic and customer-focused professional with over 4 years of experience across the banking, financial services, automobile, and customer support sectors. Proven ability to drive sales growth, manage client relationships, and resolve complex customer issues. Experienced in promoting financial products, achieving sales targets, and delivering excellent service in fast-paced environments. Currently providing high-quality support to U.S.-based employees at Amazon (via PTS Consulting). Skilled in CRM tools, documentation, and multitasking with a strong focus on customer satisfaction and continuous improvement.
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Dynamic and customer-focused professional with over 4 years of experience across the banking, financial services, automobile, and customer support sectors. Proven ability to drive sales growth, manage client relationships, and resolve complex customer issues. Experienced in promoting financial products, achieving sales targets, and delivering excellent service in fast-paced environments.
Currently providing high-quality support to U.S.-based employees at Amazon (via PTS Consulting). Skilled in CRM tools, documentation, and multitasking with a strong focus on customer satisfaction and continuous improvement
Case Manager at Digitys Global Business Solutions PVT LTD (Amazon) (2022-01 – Present)
Providing high-quality support to U.S.-based employees at Amazon via PTS Consulting
Procurement Associate at CARS24 Services Private Limited (2021-01 – 2022-12)
Assisted in car sales and inventory management
Sales Officer at HDB Financial Services PVT LTD (2020-01 – 2021-12)
Managed loan sales and customer relationships
Junior Associate at Kotak Mahindra Bank LTD (2019-01 – 2020-12)
Banking products promotion and customer relationship management
Relationship Officer at HDFC Bank (Consumer durable Loan) (2018-01 – 2019-12)
Customer relationship management and banking product promotion
Bachelor of Arts in History – Netaji Subhas Open University (2015-01 – 2023-12)
Higher Secondary Education – Rishra Brahmananda Keshab Chandra High School (2015-12)
Secondary Education – Rishra Brahmananda Keshab Chandra High School (2013-12)
