General Manager Operation at Syna Heritage Hotel (2022-08 – Present)
- Fully responsible for all aspects of all departments.
- Support and work with all Head of Departments in all aspects of running this hotel.
- Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
- Responsible for Corporate and Travel Agent Room Sales for the hotel.
- Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.
- Update action plans and financial objectives quarterly.
- Identify new markets and business opportunities and increase sales.
- Represent Hotels in various events and exhibition.
- Implements all sales action plans related to my market areas as outlined in the marketing plan.
- Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.
- Able to provide quick and timely responses, immediate communication to the properties, develop professional long term business relationships.
- Provide the highest quality of service to the customer at all times.
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
- Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person.
- Assess additional training needs based on data gathered and interaction with sales team from property visits.
- Attending all department and hotel meetings as necessary.
- Targeting key accounts potential for the company.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Acquiring and developing new business accounts and preparing sales proposals for clients.
- Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
- Responsible for the overall management of the operation of the hotel.
Operation Manager at Ananta Global Hospitality (2019-07 – 2022-07)
- Fully responsible for all aspects of all departments.
- Support and work with all Head of Departments in all aspects of running this hotel.
- Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
- Responsible for Corporate and Travel Agent Room Sales for the hotel.
- Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.
- Update action plans and financial objectives quarterly.
- Identify new markets and business opportunities and increase sales.
- Represent Hotels in various events and exhibition.
- Implements all sales action plans related to my market areas as outlined in the marketing plan.
- Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.
- Able to provide quick and timely responses, immediate communication to the properties, develop professional long term business relationships.
- Provide the highest quality of service to the customer at all times.
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.
- Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person.
- Assess additional training needs based on data gathered and interaction with sales team from property visits.
- Attending all department and hotel meetings as necessary.
- Targeting key accounts potential for the company.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Acquiring and developing new business accounts and preparing sales proposals for clients.
- Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
- Responsible for the overall management of the operation of the hotel.
Operation Manager at Thikana Restaurant (Om Hospitality Group) (2016-05 – 2019-06)
- Coordinate daily Front of the House and Back of the House Restaurant Operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant's good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practicesaurant operations
Resident & Reservation Manager at Hotel Cambay Grand & SPA Resort (2014-05 – 2016-05)
- Having knowledge of entire Reservation Procedure according to International Hotel manual system. Responsible for Hotel and Local Reservations and Reservation
- Handling of Online & Offline Sales along with Reservation.
- Allocate daily tasks to Reservations staff. Review reservation booked daily & arrival report daily. Responsible for preparation of occupancy forecast.
- Responsible for recording Company/Travel Agent Rates both in system and correspondence file. Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis.
- Identify Top Producing Accounts ensure proper recognition by Reservation staff
- Monitoring Telephone Manner and general performance of reservations staff daily.
- Ensure special handling of repeats guest and very VIP guest.
- Review room blocking for Long Stay. Suites and special group request.
- Supervising of Group Reservations. Maintain cordial relations with commercial clients.
- Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action. Responsible for work schedule
- Responsible for maintaining a Neat and Orderly position at all times.
- In general, perform any other duties might requested by Front Office Manager or Room Division Manager.
Asst. Front Office Manager at Pink Pearl Hotel & Fun City (2012-11 – 2014-04)
- Handling All Front Office Operation Including Account Also
- Compilation of monthly reports, including commentary and analysis for senior management.
- Generating reports on Daily, Weekly, Monthly, Quarterly basis and other periodic reports as per requirement.
- Timely Reporting to Operational Manager
- Responsible for all type of Task in the Front Office Department
- Getting the system ready for the new joiner.
- Petty cash transactions & employee reimbursement.
- In charge of international Travel and Hotel bookings.
- Event management & Calendar management.
- Managing the entire administration and facilities.
Regional Coordinator at Karvy Data Management Services Ltd (2010-11 – 2012-11)
- Handling all branch operations in UID
- Compilation of monthly reports, including commentary and analysis for senior management.
- Generating reports on Daily, Weekly, Monthly, Quarterly basis and other periodic reports as per requirement.
- Timely Reporting in Regional Office.
- Handling all branch operations in TIN PAN & CRA
- Responsible for all type of Task in the CRA & TIN PAN Department
- Responsible for All CRA Query & Reporting with HO & NSDL Team
- Present looking (Central Govt. & State Govt.) Aadhaar Project in Rajasthan Region as a Regional Coordinator
- Directly reporting to DOIT Department Raj. & UIDAI Team Bangalore
- Responsible for all type UIDAI Issue in Rajasthan
Executive Operations Auditing at EIH the Oberoi Group (2007-01 – 2010-10)
- Prepare Daily & Monthly Report & send to EIH Corporate Office New Delhi
- Responsible for making daily report and Data Coordination & Front Office Auditing.
- Responsible for reconcile the Customer Accounts.
- Responsible for daily activities with Hotel's G.M.
- Responsible for maintained inventory of Registration From.
- Work of Operation relation Officer
- Work With Trident Loyalty Programmed in Trident Hotel Jaipur
- Keep all Records and do all that jobs assigned by the Hotel's FOM.
- 100% accurate Report management system.
- Atomized the regular reports for 100% error proofing.
- 95% FOM satisfied for reconciliation.
