General Manager at JMD World School (2022-12 – Present)
- Spearheading end-to-end administration across Security, Transport, Store, Maintenance, Housekeeping, IT, and Admissions departments.
- Implemented efficient vendor alignment strategies resulting in reduced procurement costs and improved service quality.
- Introduced cost-cutting initiatives including inventory optimization, preventive maintenance programs, and improved resource allocation.
- Designed and executed new operational systems to enhance workflow efficiency and inter-department coordination.
- Monitored daily attendance, supervised administrative workflow, and ensured compliance with school policies.
- Organized staff meetings, school events, and communication programs for parents and stakeholders.
- Strengthened communication channels between staff, parents, and vendors for streamlined operations.
- Oversaw office operations, infrastructure maintenance, and record management.
- Managed recruitment, documentation, HR processes, and personnel record systems.
- Conducted classroom rounds, teaching-method observations, and campus hygiene audits.
- Developed new ideas and initiatives to support school growth, branding, and operational excellence.
Admin Head at Delhi Public School (2019-03 – 2022-11)
- Oversaw complete administration including Security, Transport, Store, Maintenance, and Housekeeping.
- Streamlined vendor management processes to ensure transparency, timely delivery, and cost-efficient procurement.
- Implemented cost-saving measures through resource planning, asset monitoring, and contract renegotiation.
- Enhanced event management, media coordination, and public communication strategies.
- Maintained detailed documentation including attendance, HR records, and inventory systems.
- Led recruitment, onboarding, salary processing, and compliance tasks for all staff categories.
- Strengthened parent-school communication and ensured quick resolution of administrative issues.
- Ensured high standards of maintenance, cleanliness, and classroom functioning through routine inspections.
- Introduced process improvements that reduced administrative delays and improved staff productivity.
General Manager (Operations) at S.B. Cars Pvt. Ltd. (2017-03 – 2019-02)
- Managed complete sales & service operations (SOS & SQS) across all dealership outlets.
- Introduced cost-reduction practices through efficient vendor agreements and maintenance planning.
- Conducted monthly audits ensuring compliance with Maruti Suzuki standards.
- Monitored outlet administration, resource allocation, and operational workflow.
- Conducted weekly outlet visits and submitted analytical reports to the Managing Director.
- Organized cross-department meetings to ensure improved collaboration and business growth.
- Implemented new operational ideas contributing to increased customer satisfaction and outlet performance.
Branch Head at S.B. Cars Pvt. Ltd. (2012-04 – 2017-02)
- Directed all sales and service operations for the branch ensuring smooth workflow and high customer satisfaction.
- Implemented new sales strategies, inquiry conversion systems, and event-based lead generation activities.
- Developed cost-saving processes at the branch including resource management and service-efficiency improvements.
- Handled customer relations, vehicle allocation, and performance monitoring.
- Conducted performance reviews and provided training for sales and service teams.
- Awarded Top 3 Outlet in the North Region – twice.
- Received 3 Awards for highest WagonR & Omni sales.
Customer Care Manager at S.B. Cars Pvt. Ltd. (2008-04 – 2012-03)
- Analyzed PSF complaints and ensured timely resolution to maintain customer satisfaction benchmarks.
- Prepared detailed monthly action-plan reports and implemented service improvement strategies.
- Organized customer meets, delivery ceremonies, and satisfaction-enhancement programs.
- Introduced new customer engagement ideas that improved repeat visits and referral rates.
- Ranked Top in SSI (North Region) – twice.
Customer Relationship Manager at SAS Hyundai (2007-07 – 2008-03)
Managed customer relations, follow-ups, retention strategies, and service satisfaction processes.
