Assistant Manager - Trinity Air Tours and Travel Pvt. Ltd. - Mumbai
(2023-03)
- Lead visa processing operations for Tourist, Business, Family Visit, and Short-Term Visa categories.
- Supervise and mentor a team handling end-to-end visa applications.
- Ensure compliance with embassy, consulate, and VFS requirements.
- Manage escalations and provide solutions for complex visa cases.
- Monitor operational performance and maintain service quality standards.
- Successfully managed high-volume visa applications while maintaining accuracy and turnaround times.
- Improved team productivity through workflow monitoring and process enhancements.
Executive Officer - Onevasco World Wide Private Limited - Mumbai
(2021-11 - 2023-03)
- Managed visa processing activities for individual and corporate clients.
- Coordinated with VFS centers and embassy channels.
- Assisted clients with documentation and application requirements.
- Promoted value-added travel and visa support services.
- Maintained high customer satisfaction through efficient case handling and issue resolution.
- Reduced application errors through detailed document verification.
Assistant Manager - Gilpin Tour and Travel Management - Pune
(2019-08 - 2020-03)
- Managed tourist and business visa applications for corporate and retail clients.
- Coordinated with travel desks and client representatives to obtain documentation.
- Conducted document verification and application quality checks.
- Ensured timely submission and processing of visa applications.
- Delivered smooth end-to-end visa processing for multiple client accounts.
- Improved communication between clients and travel coordinators.
Assistant Manager - Setguru Travel & Tours Pvt. Ltd. (Time & Legends Pvt. Ltd.) - Pune
(2018-07 - 2019-08)
- Managed visa-related website projects and operational processes.
- Coordinated with internal teams to improve service delivery.
- Led a team responsible for visa application processing and reporting.
- Presented operational updates and performance reports to management.
- Supported process improvements for online visa services.
- Enhanced operational efficiency through team coordination and monitoring.
Visa Specialist - VisaHQ India Service Pvt. Ltd. - Mumbai
(2014-05 - 2018-07)
- Managed tourist and business visa applications.
- Coordinated embassy submissions and application tracking.
- Provided visa consultation and documentation guidance.
- Maintained compliance with changing immigration requirements.
- Successfully handled complex visa cases across multiple destinations.
- Developed strong knowledge of international visa regulations.
Operational Officer - VFS Global India Pvt. Ltd. (USA Visa Application Centre) - Mumbai
(2013-02 - 2014-05)
- Managed front-office visa application processing activities.
- Assisted applicants with documentation and procedural requirements.
- Ensured service quality and customer satisfaction standards.
- Maintained operational compliance and record accuracy.
