Rajesh Kumar Reddy MB

Production/Application Support Engineer with 2+ years of experience supporting high-volume digital banking and financial systems. Skilled in incident management (P1/P2/P3), Root Cause Analysis (RCA), and SLA-driven operations. Hands-on expertise in Linux, SQL, AWS, Kubernetes, Docker, Python, and enterprise monitoring tools. Proven track record of improving system availability, reducing MTTR, and ensuring seamless real-time transaction processing in 24x7 production environments.

Production Support Engineer at Fi Money (2024-02 – Present)

Digital Banking Platform - Delivered L1/L2 production support for a high volume digital banking platform in a 24/7 environment.

• Delivered L1/L2 production support for a high volume digital banking platform in a 24/7 environment ensuring 99.9% availability.
• Managed critical P1/P2 incidents within SLA using ITIL based Incident, Problem and Change Management processes.
• Led bridge calls during major production outages and collaborated with Development, DevOps, Infrastructure and Database teams.
• Conducted detailed Root Cause Analysis (RCA) for recurring issues and implemented corrective and preventive actions.
• Reduced MTTR through proactive monitoring and structured escalation handling.
• Monitored applications and infrastructure using Dynatrace, Grafana, AWS CloudWatch and ELK Stack.
• Performed advanced Linux troubleshooting, debugging and log analysis using Kibana dashboards.
• Executed PostgreSQL queries for transaction validation, reconciliation and backend data corrections in production.
• Troubleshot Kubernetes pod failures, Docker container crashes and AWS EC2 alerts.
• Conducted API validation and integration troubleshooting using Postman.
• Performed UI level debugging to identify frontend and API integration issues.
• Managed complete ticket lifecycle through JIRA and ServiceNow with proper documentation.
• Communicated with clients during incident calls and provided status updates and RCA reports.
• Created and maintained Runbooks and SOPs to standardize recurring issue resolution.
• Ensured strict SLA adherence and improved production stability in high transaction banking environments.

B.Tech in Computer Science – Kalasalingam Academy of Research and Education