Rajesh Kumar Vishwakarma

Results-driven Area Operations Manager with a focus on QSR management and team leadership. Expertise in optimizing resources and enhancing guest experiences to boost profitability. Committed to continuous improvement and achieving customer service targets through strong planning and organizational skills.

OPERATION MANAGER - Masala creft hospitality LLP - Mumbai

(2025-12)

• Managed day-to-day operations and sales growth management.
• Managed online aggregator sales growth through targeted promotional strategies and performance monitoring.
• Managed inventory, vendor alignment and purchase management to ensure timely availability of materials and supplies.
• Managed P&L; and implemented cost control measures to optimize financial performance and resource allocation.
• Managed wastage control and ensured adherence to operational SOPs and standards.
• Handled and coordinated legal and compliance-related issues with relevant stakeholders.

AREA COACH - VIKRAM KAMAT'S HOSPITALITY Ltd. - Mumbai

(2023-12)

• Managed daily operations to ensure efficient service delivery in hospitality settings.
• Oversaw staff scheduling and training to uphold high service standards.
• Coached and mentored team members, resulting in improved job performance.
• Implemented cost control measures, leading to optimized resource allocation.
• Coordinated events and functions to elevate guest experiences and satisfaction.
• Recruited qualified candidates to fill open positions.
• Analyzed customer feedback data to create actionable improvement plans.
• Conducted regular staff meetings to assess progress and identify improvement areas.
• Managed P&L; and revenue management of outlet.
• Managed store P&L; to optimize financial performance and resource allocation.
• Drove operational excellence by ensuring adherence to SOPs and delivering effective training.
• Drove company culture throughout the city outlet by properly engaging and motivating team.

CLUSTER/AREA MANAGER - Wow Momo Foods Pvt Ltd - Mumbai, Maharashtra

(2021-12 - 2023-12)

• Ensured required standards were achieved and maintained in the store through timely supervision and guidance to Store RM.
• Managed inventory at outlet level.
• Upscaled product sales on aggregator platforms through targeted promotional strategies.
• Researched potential markets for expansion opportunities.
• Liaised with local authorities.

RESTAURANT MANAGER - Wow Momo Foods Pvt Ltd - Mumbai, Maharashtra

(2018-04 - 2021-11)

TRAINEE FLOOR MANAGER - Pan India food Pvt Ltd - Mumbai, Maharashtra

(2012-09 - 2018-04)

SALES EXECUTIVE - Andromeda marketing BPO - Mumbai, Maharashtra

SALES EXECUTIVE - Find Support Services BPO - Mumbai, Maharashtra

BSc(ty) - Bhoj University (2016-03)

DCA - Aman Institution (2010-03)

H.S.C - MP University (2006-03)

S.S.C - MP University (2002-03)