Rajesh

Accomplished Hotel General Manager with over three decades of experience in leading teams to achieve high performance in hotel operations. Excel at operational efficiency, team leadership and financial management, boasting a track record of significantly increasing guest satisfaction scores and profitability.

General Manager Operations - Sandoz Vagator Goa - Goa

(2025-07 - 2026-03)

A 4 star 30 rooms property, offers Bollywood themed Rooms, Pool, Night club, Restaurant, Gym and Conference Hall.

General Manager - MOETS Catering Services - Delhi Golf Club

(2025-02 - 2025-05)

Moet's Catering started in 1965, and is one of the most popular and successful catering services in Delhi, Catering to Delhi Golf Club, Delhi Gymkhana Club, Army Golf Club, Panchsheel Park, Indira Bhavan, CSOI and Many more.

General Manager - Paul Hospitality and Travel Line - Panipat

(2023-01 - 2025-01)

FNB operation located in the heart of Model Town Panipat with 3 banquets and café. In process a luxury star property with 45 and 126 rooms with huge banquets scheduled for July-2025.

• Spearheaded a team of 100+personnel overseeing all aspects of hotel operations, ensuring top-tier guest services and facility management.
• Successfully managed multiple capital projects, enhancing the property aesthetic and guest experience
• Generated financial reports and controlled P&L, sustaining profitability and cutting costs by 12% without compromising the quality of services.
• Implemented a comprehensive training program that improved guest satisfaction scores by 25%.
• Negotiated with vendors resulting in a 15% reduction in supply costs while maintaining the quality of amenities offered to guests.
• Led the property to achieve recognition within brand for exceptional customer service and operational standards.

General Manager Operations - Amritara Hotels and Resorts - Himachal Pradesh

(2022-06 - 2023-01)

Managed day to day operations for a 62 rooms unit hotel spread over 8 acres including Banquets, Night club, Café, Pool, Restaurant and Lawn improving operational efficiency and guest satisfaction through strategic planning.

• Coordinated the renovation of guest rooms and common areas, completing the project 10% under budget and 2 weeks ahead of schedule.
• Oversaw the hiring, training and mentorship of a staff of 80, raining service standards and reducing staff turnover by 18%.

General Manager Operations - Soul Vacation Resort, Spa, Shalom - Goa

(2014-08 - 2021-12)

4-star boutique resort. Achieved rank No.1 on TripAdvisor from 2015 to 2019. Handling the 4-star Boutique Resort in terms of Administration, Operations, Finance, and Marketing along with Shalom Bar and Restaurant Calangute North Goa. Lead in all key property issues including Capital projects, Customer services, Refurbishment, and guest satisfaction measures.

Pre-Opening General Manager - Leisure Inn - Gurgaon

(2013-05 - 2014-08)

Pre-opening management of a hospitality property. I was responsible for overseeing the pre-opening operations as the General Manager at Hotel Leisure Inn West Gurgaon (a subsidiary of Stay Well Hospitality Group) from May 2013 to August 2014.

Leisure Inn

Hotel offers an extensive range of facilities in each of the 60 well-appointed rooms including 4 suites, meeting and banqueting facilities and fine dining options. There is an all-day dining restaurant, an open-air bar and grill and a lobby bar and lounge.

Food and Beverage Manager - Ramada Plaza - Varanasi

(2012-07 - 2013-03)

Food and Beverage Manager (120 rooms) 120 Keys, 5 F&B outlets including Pool side Grills, 4 Banquets Halls + Lawn. A five-star property with an extensive range of food and beverage outlets and services, conference and extensive banqueting facilities, 24 hours room service, and smooth running of operations, including conference and banqueting. Since joining, sales and gross operating income have gone up, service standards have improved, new menus have been designed and implemented, and costs have been kept low and quality has been kept high.

Food and Beverage Manager - Le Meridian (Starwood Hotels Ltd.) - Ahmedabad

(2011-09 - 2012-06)

Oversight of luxury hotel FGB operations. Oversaw food and beverage operations at Le Meridian Ahmedabad (Starwood Hotels Ltd.) from September 2011 to June 2012. Le Meridian Hotel 5 Star luxury property with 63 Keys, Coffee shop, rooftop restaurant and banqueting. Over all in charge of the property.

Restaurant General Manager - Masala Art Indian Restaurant - Shanghai, China & Kyoto, Japan

(2001-11 - 2011-04)

Restaurant management in international locations. Oversaw daily operations as the Restaurant General Manager at Masala Art Indian Restaurant in Shanghai, China from Oct 2001 to April 2011. Preopening Team member, opened 3 restaurants In China Shanghai, tied up with Japanese FNB Company to further expansion of business in Kyoto Japan, worked in Japan 2004-2006.

Restaurant Manager - Secret Garden Restaurant - New Delhi

(1996-05 - 2001-08)

Management experience in restaurant operations.

• Oversaw operations at multiple dining establishments including multi-national cuisines in New Delhi.

Guest Service Agent - Taj Mahal Hotel - New Delhi

(1989-07 - 1996-02)

Trainee and service experience in luxury hospitality.

• Started as a Trainee Assistant Steward, underwent 18 months in-house training at Taj Palace Hotel.
• Worked as Steward across various Taj properties.

Graduation - Hindu College Sonipat, India

Senior Secondary School - Ranauq Public School Sonipat, India