Business Partner Development Manager - Delhivery Ltd - Coimbatore
(2025-03)
- Analyzed business potential and scalability of partners across regional centers to align with operational requirements.
- Designed commercial models based on projected costs and business viability.
- Led vendor scouting and onboarding initiatives to meet operational demands efficiently.
- Managed Last Mile (LM) and First Mile (FM) logistics costs to ensure budget adherence and service efficiency.
- Prepared P&L estimators for business partners to assess financial health, and prevent cost leakages.
- Conducted regular performance review sessions with Operations Directors and BPs to evaluate output, cost, and profitability.
- Drove commercial negotiations and revisions based on P&L outcomes, focusing on continuous cost optimization.
- Ensured timely invoice submission and payment processes through regular guidance and follow-ups.
Deputy Manager in Wealth & Trade - ICICI Bank Ltd - Coimbatore
(2024-08 - 2024-12)
- Cultivated relationships with high-net-worth individuals to deliver personalized wealth management and investment strategies, resulting in the achievement of clients' financial goals.
- Offered expert advice on portfolio management, estate planning, tax optimization, and risk management to optimize client portfolios.
- Facilitated trade finance solutions, such as letters of credit, import/export financing, and working capital optimization for businesses involved in cross-border trade.
- Ensured compliance with international regulations, trade documentation, and financial product offerings to mitigate risks.
- Drove business growth by strategically acquiring clients, cross-selling bank products, and conducting market research to identify opportunities for expansion.
Assistant Manager - Reliance Jio Infocomm Limited - Coimbatore
(2023-03 - 2024-08)
- Managed a portfolio of corporate clients, providing exceptional customer service, and resolving any issues promptly and effectively.
- Collaborated with cross-functional teams to ensure seamless communication and coordination for client needs and requests.
- Conducted regular performance evaluations and provided feedback to team members.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
Hub Executive - Jumbotail Technology Pvt Ltd (HRMS & OLX)
(2021-07 - 2023-01)
- Directed a team of 25 Delivery Heroes and 4 Junior Executives to enhance teamwork and deliver top-notch service.
- Oversaw daily operations, ensuring seamless coordination and monitoring of hub activities.
- Supervised on-time gross merchandise value (GMV) for each delivery hero, aligning performance with business objectives.
- Managed shipment reconciliation with precision to minimize errors and prevent losses.
- Anticipated and mitigated operational and tactical risks by providing strategic solutions.
- Strategically planned routes for efficient and timely customer service.
- Coordinated with vendors for optimal vehicle placement to ensure timely deliveries.
- Implemented initiatives to boost hub performance and efficiency.
Senior Operations Associate - Rivigo services private limited
(2018-08 - 2021-07)
- Analyzed and interpreted complex data sets to drive operational efficiency.
- Planned and dispatched line-haul vehicles for timely connections of pickups.
- Handled client escalation issues, and collaborated with SAM on solutions.
- Collected and consolidated retail outstanding data from all branches.
- Strove for full utilization of vehicles, and ensured FIFO method for loading consignments.
- Executed daily delivery processes, emphasizing on-time performance, and efficiency.
- Evaluated vendor contracts for cost-saving opportunities without compromising quality, or service delivery expectations.
