Mathematics Teacher - Sacred Heart School, Kalyan - Kalyan, India
Career Progression: Subject Teacher
- Translate complex mathematical concepts for Grades 7–9 (CBSE) into clear learning experience.
- Develop English language proficiency for Grades 9–10 (Maharashtra State Board).
- Design structured lesson plans, resources, activities, assessments, and revision material.
- Apply a learner-centric approach to identify learning gaps.
- Mentor students, helping them build confidence and a positive approach to learning.
- Integrate storytelling, visual explanations and activities to make learning more engaging.
- Evaluate student progress and refine teaching strategies based on performance.
Assistant Manager, Internal Communications - TATA Consultancy Services
(2012-01 - 2026-01)
Career Progression: Customer Service Professional > Quality Analyst > Senior Content Writer > Assistant Manager
- Led 15+ strategic internal communication initiatives spanning Role Rationalization, Beyond Work, Security & Privacy, Contextual Master Success Stories, etc., reaching 6,000+ employees.
- Conceptualized and managed newsletters and communication campaigns across 13 business units, contributing to a 65% improvement in engagement.
- Authored SOPs, supporting 12,000+ users, ensuring adherence to established processes.
- Translated stakeholder requirements into actionable communication, enabling stronger alignment.
- Mentored a team of 7 writers and designers, providing editorial direction.
- Served as Quality Analyst, conducting structured audits, contributing to a 15% improvement.
- Partnered with cross-functional stakeholders to review, and deliver high-impact content.
Founder, Publishing Lead - Talesmith.in
(2025-01)
- Founded Talesmith.in, a storytelling platform attracting an average of 800+ monthly readers.
- Authored 5 books on Amazon, managing the creative process to editing and publishing.
- Published weekly original stories combining humor and meaningful life lessons.
Translator, Subtitling Specialist - Wordsindia.com
(2009-01 - 2011-12)
- Translated movie scripts and dialogues from Hindi to English.
- Adapted colloquial language, idioms and cultural references for authenticity.
- Created subtitles and aligned them with dialogue delivery.
- Conducted linguistic and editorial quality reviews, evaluating grammar, etc.
- Collaborated with editors, reviewers, and fellow translators.
- Refined translated content through multiple revision cycles, ensuring consistency of voice.
- Followed style guides and subtitling standards.
Team Leader - Convergys India Services
(2007-01 - 2009-12)
Career Progression: Customer Care Representative > Team Leader
- Managed high-volume customer support operations for telecom and insurance clients.
- Conducted ~200 quality audits per month, contributing to 20% improvement in quality scores while maintaining 95% CSAT.
- Maintained process documentation, knowledge-based resources, and training materials.
- Progressed into a Team Leader role, managing and mentoring a team of 11 associates.
- Used quality insights to identify recurring issues and recommend improvements.
- Collaborated with internal stakeholders.
- Provided regular coaching, feedback, and performance reviews, helping team members strengthen customer communication, process adherence, and overall effectiveness.
Customer Service Representative - SITEL India Ltd.
(2005-01 - 2007-12)
- Managed inbound insurance enquiries, consistently meeting SLA.
- Resolved complex customer issues through structured problem-solving.
- Handled sensitive customer information in line with data-privacy and compliance requirements.
- Maintained accurate real-time customer records and transaction updates.
- Supported new-hire onboarding through coaching, call shadowing, and process guidance.
Documentation Checker - ICICI Home Finance
(2003-01 - 2005-12)
- Reviewed and validated ~80 loan application files monthly.
- Identified discrepancies, missing information, and documentation gaps.
- Collaborated with team leaders and stakeholders to resolve documentation gaps.
- Maintained accurate, audit-ready records, supporting compliance reviews.
- Handled confidential customer and financial information with attention to privacy.
- Applied a detail-oriented quality-control approach.
Volunteer (Translation and Voice-Over) - Watchtower
- Translate educational and informational content from English to Hindi.
- Provide professional Hindi voice-over and narration for video dramas.
- Collaborate with language coordinators, editors, and content teams.
- Conduct linguistic and editorial quality checks.
