Rajesh N

• Cascading the received information to the teams about process and policy updates
• Providing inputs for the improvement of the process
• Guiding other team members on the project to ensure the cascaded content is accurate
• Working on Quality of the assigned team 
• Validating the requirements and working on quality improvement of the associates
• Working on branding queue, international brands, and bifurcation of brands
• Working on assigned parameters and maintaining AHT and quality
• Meeting all service level agreement (SLA

SENIOR ASSOCIATE AT WIPRO, Hyderabad for FACEBOOK (Content Moderation) – 2020 Sep – Till Date.

CUSTOMER SUPPORT EXECUTIVE AT QConneqt Business Solution, Hyderabad for Paytm Flights -2018 November – 2020 Jan.

B.com from Post Graduation Degree College affiliated to Osmania University – Hyderabad – 2010-2013 with aggregate of 62%