Platform Migration to newer version for all UCCE component
Design, Deployment and maintenance of Cisco Contact center and IP telephony networks which includes installation and configuration of UCCE,CVP, CUCM, Voice Gateway, Unity Connection, CUSP as per the established LLD and the operation readiness of all contact center projects on CCCI Platform.
Ensure issues reported by projects on CCCI are resolved as per priority
Ensure root cause analysis is performed for all critical and business impacting issues related to UCCE Platform
Gather Customer requirements for planning, designing and migrating from legacy to Cisco UCCE/UC environment.
Provide training for Customer’s System and Network administrators for basic IP telephony administration.
Identifying the potential risk and single point of failure as service improvement plan for UCCE Setup.
Follow Asset management process and track all inventory related to CCCI infrastructure.
Coordination with vendors like Cisco, AT&T, BT etc. for their service issues, service commitments, procurements and other related tasks.
Play active role during proof of concepts or during resiliency tests of UCCE Setup.
Operations maintenance EIM/WIM ,CCMP,RSM and CUIS
Few month Experience in CCaaS
Ability to Design and manage cloud based infrastructure to deliver the required performance.
Ability to understand the migration requirement and bridge the gaps
Hand-on experience in Connect ,EC2,IAM,Lambda,Cloud watch, Cloud formation and Genesys Contact Center
Experience
Platform Migration to newer version for all UCCE component
Design, Deployment and maintenance of Cisco Contact center and IP telephony networks which includes installation and configuration of UCCE,CVP, CUCM, Voice Gateway, Unity Connection, CUSP as per the established LLD and the operation readiness of all contact center projects on CCCI Platform.
Ensure issues reported by projects on CCCI are resolved as per priority
Ensure root cause analysis is performed for all critical and business impacting issues related to UCCE Platform
Gather Customer requirements for planning, designing and migrating from legacy to Cisco UCCE/UC environment.
Provide training for Customer’s System and Network administrators for basic IP telephony administration.
Identifying the potential risk and single point of failure as service improvement plan for UCCE Setup.
Follow Asset management process and track all inventory related to CCCI infrastructure.
Coordination with vendors like Cisco, AT&T, BT etc. for their service issues, service commitments, procurements and other related tasks.
Play active role during proof of concepts or during resiliency tests of UCCE Setup.
