Room Reservation Manager at Shangri-La Bengaluru (2025-09 – Present)
- Managing group, corporate, FIT and retail reservations, ensuring accurate booking details and smooth pre-arrival coordination.
- Developed strong expertise in room inventory management, room availability control and revenue protection.
- Handling rooming lists, group blocks, rate codes, and payment terms and booking amendments with high attention to detail.
- Strengthened knowledge of Opera PMS, Book360, Reslink and reservation-related systems and processes.
- Coordinating closely with Front Office, Revenue, Sales, Finance, Income Audit and senior management to ensure seamless booking operations.
- Learned to manage high-volume reservations and last-minute changes while maintaining service standards.
- Developed stronger understanding of inventory optimization and room allocation.
- Handling rate, upgrade, complimentary and special approval processes in line with hotel policies.
- Improved team coordination and leadership skills through daily task allocation, roster planning, team Briefing, operational guidance and quality control.
- Developed stronger understanding of hotel reservation procedures, controls, audit requirements and interdepartmental communication.
Room Reservation Manager at JW Marriott Bengaluru (2024-04 – 2025-07)
- Managed individual, corporate, group and VIP reservations, ensuring accurate booking and guest preference handling.
- Strengthened expertise in Marriott reservation systems, brand standards and reservation procedures.
- Learned effective inventory management and room-type availability control during high-demand periods.
- Handled group room blocks, rooming lists, billing instructions, special requests and booking modifications.
- Worked closely with Revenue Management and Sales to understand rate strategies, demand patterns and inventory decisions.
- Developed practical knowledge of ADR, Occupancy, RevPAR and basic revenue-management concepts.
- Improved understanding of Marriott operational standards, guest loyalty requirements and service expectations.
- Developed leadership and decision-making skills while managing daily reservation operations and coordinating with other departments.
Assistant Reservation Manager at Aloft Bengaluru Outer Ring Road (2022-05 – 2024-04)
- Managed day-to-day reservation operations, room inventory and booking controls.
- Gained strong hands-on experience in Opera PMS, Marsha, HPP, CTAC, reservation procedures and rate management.
- Introduced and improved reservation processes, rooming-list procedures and booking controls.
- Developed experience in rate audits, voucher verification and reservation quality checks.
- Worked on Reslink processes and improved coordination between reservation and other hotel departments.
- Gained practical exposure to FIT and group commission review and reconciliation.
- Improved understanding of package taxation, room and meal components, and system configuration.
- Learned to independently manage reservation operations and resolve system/process issues.
- Developed stronger analytical skills through rate comparison, inventory monitoring and reservation audits.
- Built confidence in taking ownership of the reservation function and implementing operational improvements.
Reservation Supervisor at Hyatt Regency Kolkata (2021-10 – 2022-04)
- Supervised daily reservation activities and booking enquiries while ensuring accuracy and timely follow-up.
- Developed knowledge of Hyatt reservation standards, systems and guest service procedures.
- Managed FIT, corporate and group reservations, including amendments and cancellations.
- Learned effective room inventory control and coordination with Front Office and Sales.
- Handled guest preferences, special requests and pre-arrival information to support personalized service.
- Developed team coordination and supervisory skills through daily task monitoring and operational follow-up.
- Improved knowledge of reservation reports, booking controls and basic revenue concepts.
- Strengthened communication skills through regular coordination with guests, travel agents and internal departments.
Front Desk, Back Office & Concierge Associate at The Westin Kolkata (2018-05 – 2021-09)
- Gained comprehensive experience across Front Office, Back Office and Concierge operations.
- Developed strong understanding of the complete guest journey from reservation and arrival through departure.
- Handled check-in, check-out, room allocation, guest requests and billing coordination.
- Learned effective guest complaint handling, service recovery and personalized guest engagement.
- Gained experience in coordinating with Housekeeping, Engineering, Food & Beverage, Reservations and other departments.
- Developed knowledge of Marriott brand standards and guest service expectations.
- Handled concierge responsibilities including guest assistance, local information and transportation coordination.
- Built strong foundation in hotel operations, communication, problem-solving and customer service.
- Developed the ability to work effectively in a fast-paced, guest-facing environment.
Front Office Associate at Holiday Inn Kolkata Airport (2017-01 – 2018-02)
- Gained foundational experience in Front Office and guest service operations.
- Learned check-in and check-out procedures, room allocation and guest registration.
- Assisted with guest enquiries, requests and basic complaint resolution.
- Developed understanding of hotel policies, room categories, rate structures and daily Front Office operations.
- Learned effective coordination with Housekeeping, Reservations and other operational departments.
- Developed professional communication, telephone etiquette and guest-handling skills.
- Built a strong foundation in hospitality service standards and hotel operational procedures.
Industrial Trainee – Hotel Operations at Courtyard Pune Hinjewadi (2016-05 – 2016-10)
Rotations: Front Office | Finance | Food & Beverage | Kitchen | Housekeeping | Revenue
- Gained practical exposure to the complete hotel operation through cross-functional departmental training.
- Learned the fundamentals of Front Office operations, guest handling and reservation procedures along with finance back hand work coordination.
- Developed exposure to Food & Beverage service and kitchen operations.
- Learned the importance of housekeeping standards, room readiness and hotel hygiene.
- Developed an understanding of how different hotel departments work together to deliver the overall guest experience.
- Built a strong foundation in hotel operations, teamwork, discipline and professional hospitality standards.
