Rajinder Thakur

Proactive and upbeat Banker with proven customer handling skills and encouraging customer relations skills. Approaches every problem analytically and with relationship-driven focus. Consistent in exceeding customer service expectations.

SENIOR ASSISTANT MANAGER (GRADE- II) - ICICI BANK

(2022-07 - 2025-06)

• Maintaining relation with the customer segments (A+,A,B,C,D,E) categories and handling the account.
• Handling segments of the bank (General banking, privilege banking, Gold Standard Titanium Standard, Wealth Management).
• Maintaining the relation with the customer by providing the services for the Account related such as (FD,RD, Internet Banking, Alerts, I-Mobile App).
• Handling customer for different queries like loans, current account, saving account.
• Handling call for outbound and inbound process and also the chats over Salesforce.
• Handling customer queries through calls and chat and resolving them in the allocated TAT- Turnaround time.
• Handling customer queries through calls and chat and resolving them in the parameters like AHT-Average Handling Time.
• Mentored the new batch while there on OJT for the process and have also been the SME (Subject Matter Expert) for the Process.
• Generating the MIS for the higher management and presenting the Monthly Performance report with the Leadership Team.

EXECUTION OPERATION (Return Co-Head) - STARTEK PVT LMD

(2022-06 - 2022-11)

• Maintaining relation with the Customer Segments (A+,A,B,C,D,E) Categories and handling their account.
• Handling different segments and portfolio of the customer.
• Maintaining the relation with the customer by providing the service for different customer need with their banking needs.
• Managed in bound calls and chat support.
• Worked on LMS, Avaya and Google sheets for daily operations and reports.

Bachelor of Arts - RDVV (2018 - 2022)

HIGH SCHOOL - MP Board (2010 - 2013)

12th - MP Board

10th - MP Board