Rajiv Kapur

Strategic Social Media Manager adept at building brand awareness through analytics-driven content creation and audience engagement. Proficient in Hootsuite, Canva, and Google Analytics, with a focus on translating creative ideas into measurable ROI and increased follower growth.

Social Media Manager at firstcry (2022-09 – 2024-02)

Planning, implementing, and managing an organization's social media strategy to increase brand awareness, improve marketing efforts, and increase sales.

• Planning, implementing, and managing social media strategy
• Increase brand awareness
• Improve marketing efforts
• Increase sales

Social Media Manager at Upwork (2023-03 – 2024-02)

As a freelance Social Media Manager, building, managing, and growing brands' online presence by crafting tailored strategies, creating engaging content, and analyzing performance metrics to boost engagement and ROI.

• Build, manage, and grow brands' online presence
• Craft tailored strategies
• Create engaging content
• Analyze performance metrics
• Boost engagement and ROI

Customer Service Associate at Newleaf Enterprise (2019-03 – 2022-09)

Responsibilities include addressing customer issues, providing information, and supporting queries on products or services. Communicate with customers via phone, email, and chat. Provide accurate information about products, payments and refunds.

• Address customer issues
• Provide information and support queries
• Communicate via phone, email, and chat
• Provide accurate information about products, payments and refunds

12th in Hindi – CBSE (2021)

10th in Hindi – CBSE (2012)