Rajiv Patna

Results-driven Hospital Operations professional with over 16 years of progressive experience across Apollo, Sarvodaya, and Tara Hospital networks. Proven track record in managing end-to-end hospital operations, driving business development through corporate and referral channels, and building high-performing administrative teams. Holds an MBA in Hospital Management with hands-on exposure to NABH quality frameworks.

Adept at balancing operational efficiency with patient-centric service delivery in high-pressure healthcare environments.

Operations Manager - Mark Multi Specialtiy Hospital - Noida

(2025-03)

• Overseeing complete hospital operations including OPD, IPD, diagnostics, pharmacy, and support services for a 50-bed facility
• Leading and managing a team of 50 administrative and non-clinical staff across departments
• Spearheaded corporate tie-up initiatives resulting in 90% growth in referral patient volume
• Implemented process improvements that reduced average patient wait time by 30 minutes
• Coordinate with corporate & deployment
• Organized Health camp to major corporate
• Ensure the payment recovery
• Coordinating with clinical heads, finance, and HR for seamless multi-departmental functioning
• Ensuring compliance with state health regulations and internal quality protocols

Operations Manager - Tara Hospital and Medical Research Centre Pvt. Ltd. - Patna

(2016-11 - 2025-02)

• Overseeing complete hospital operations including OPD, IPD, diagnostics, pharmacy, and support services for a 100-bed facility
• Leading and managing a team of 50 administrative and non-clinical staff across departments
• Spearheaded corporate tie-up initiatives resulting in 90% growth in referral patient volume
• Implemented process improvements that reduced average patient wait time by 30 minutes
• Managing an annual operational budget of approximately ₹5 crore with consistent cost optimisation
• Coordinating with clinical heads, finance, and HR for seamless multi-departmental functioning
• Ensuring compliance with state health regulations and internal quality protocols

Assistant Operations Manager - Sarvodaya Hospital & Research Centre - Faridabad

(2014-07 - 2016-07)

NABH-accredited Multispecialty Hospital

• Assisted in managing day-to-day operations of a high-volume NABH-accredited hospital with 300+ beds
• Gained hands-on exposure to NABH documentation, audit preparation, and quality compliance workflows
• Coordinated between clinical and non-clinical departments to ensure smooth patient flow and service continuity
• Supported senior management in corporate client onboarding and insurance empanelment processes
• Monitored departmental KPIs and prepared weekly operations reports for senior leadership

Operations Manager - The Apollo Clinic - Patna

(2009-11 - 2014-03)

Apollo Hospitals Group

• Managed full clinic operations under the Apollo Hospitals brand framework, ensuring adherence to national quality and service standards
• Oversaw a team of 30 staff and managed daily patient footfall of approximately 150+ patients
• Led business development activities including corporate outreach, referral doctor engagement, and community health camps
• Handled vendor management, procurement, and facility maintenance in coordination with the Apollo regional office
• Achieved 90% increase in clinic revenue over a 2-year period through targeted business development initiatives

MBA - Hospital Management - Intellectual Institute of Management & Technology (2009)

DCA - Diploma in Computer Applications - Glyade Computer Institute (2007)

B.Sc. - Zoology (Hons.) - Magadh University (2005)