RajKumar A

I began my career as a Support Engineer, where I developed a strong foundation in troubleshooting, customer support, and technical problem-solving. Recently, I have taken a significant step forward in my professional journey by clearing the AWS Certified Solutions Architect - Associate exam.

This achievement has equipped me with in-depth knowledge of AWS services and architecture, enhancing my ability to design and implement scalable, reliable, and cost-effective cloud solutions. I am now eagerly looking to transition into a role within the AWS domain, where I can leverage my skills and passion for cloud technology to drive innovative solutions and contribute to impactful projects.

EXPERIENCE

3I Infotech Pvt Ltd | SYSTEM ADMIN

Dec 2022 – Feb 2024 | Chennai, TN

• Proficient in SCCM client Installation, Remote control, and issue troubleshooting.
• Provided technical support to National clients via voice, email, and chat channels and collaborated with cross-functional teams to escalate and resolve critical issues promptly.
• Effectively tackled and resolved 100+ IT incidents within SLAs using ITSM, guaranteeing smooth operations. Slashed system downtime by 25% and boosted productivity by 15% through swift issue resolution.
• Experienced with Trend Micro, Symantec Endpoint Security, and Citrix Receiver

Wipro Technologies Pvt Ltd | SYSTEM ENGINEER

Aug 2021 – Aug 2022 | Chennai, TN

• Oversee and monitor all systems and infrastructure within the domain.
• Install, configure, and maintain operating systems, software, and system management tools.
• Resolve technical issues with a customer-centric problem-solving approach.
• Provide on-site technical support, maintain documentation, and collaborate with software engineers.
• Ensure security, backup, redundancy strategies, and PC compliance with client standards.
• Conduct monthly security patch deployments and troubleshoot various software and security applications, including Windows, Outlook, MS Office 365, Teams, VPN, and more

DAY N DAY | Network Engineer

Oct 2020 – Jul 2021 | Chennai, TN

• Maintained Physical Desktops, hardware and performed repairs when needed
• Maximizing network performance through ongoing monitoring and troubleshooting LAN, WIFI, Internet & Intranet Connectivity.
• Interact and coordinate with vendors, outsourcers, and contractors to secure network products and worked proactively with minimal supervision

NLC India Ltd | Graduate Apprenticeship Trainee

Mar 2019 – Mar 2020 | Chennai, TN

• Oversaw and sustained a fleet of 50+ computers operating on diverse systems such as Windows 10, Linux, and iOS.

Assisted senior technical support engineers in troubleshooting and resolving customer issues

Apollo Engineering College

BE in Mechanical

Apr 2018

Cum. GPA : 7.68/10

CHSS, Bunder garden

12th | May 2014 | CHN

Percentage : 80.58%

CHSS, Bunder garden

10th | May 2012 | CHN

Percentage : 87.40%