Assistant Manager – Branch Development Manager - City Union Bank - Poonamallee
(2025-10 - 2026-04)
- Acquired new Savings and Current Accounts and completed the required account-opening and KYC documentation.
- Conducted daily market activities and field visits for new customer acquisition and business generation.
- Regularly visited companies, shops, businesses and potential customers to identify new business opportunities.
- Approached companies and business owners for loan requirements, generated leads and coordinated with the concerned teams for further processing.
Branch Operations Manager – SM - CSB Bank - Tiruvallur
(2023-01-02 - 2025-09-29)
- Managed client relationships and customer service for retail banking operations.
- Created a customer-focused approach for quick resolution of queries and complaints.
- Monitored dummy, suspense, deferred and accounts payable/receivable accounts, including reconciliation and maintenance of suspense accounts.
- Handled cash transactions, customer transactions and lobby management.
- Managed vault limits and vault custodian responsibilities.
- Monitored and updated the key register.
- Oversaw branch batch opening/closure and reviewed reports such as End of Day (EOD) cash position and instruments issued.
- Monitored LTR and Welcome Calling processes; oversaw locker issuance and operations.
- Managed audit and compliance-related matters.
- Supervised and authorized FDRs, DD/PO, RTGS, NEFT, salary uploads, bulk NEFT, and account/cash transactions, ensuring adherence to norms.
- Ensured timely delivery of Fixed Deposit Receipts, ATM cards, cheque books and net banking passwords.
- Maintained counter stock registers (DD/MC), bulk stock and cheque returns; filed MC/DD stubs and cancelled instruments.
- Maintained records of expense vouchers, vendor payments and reimbursements.
- Cross-sold products and generated customer referrals, strengthening existing relationships.
Teller Authoriser – DM - HDFC Bank - Kelambakkam
(2022-08-08 - 2022-12-28)
Service Delivery Manager – DM - IndusInd Bank - Perungudi
(2022-01-10 - 2022-07-30)
Branch Relationship Manager – DM - Axis Bank - Madurantakam
(2016-11-25 - 2021-10-11)
