RajKumar Choubey

With the overall of 10+ years of experience, currently as a span I've been working with 180 employees along with 3 AMs 8 team leaders, 2 SME, 2 QAs and 2 Trainers. Proficient in, managing operations with focus on top-line & bottom-line performance and skills in determining business & company's objectives. Expertise in client servicing, manpower planning, managing conflicts, handling escalations, coaching, monitoring & motivating to the people with the strong team bonding.

Deputy Manager Operations - Policy Bazaar - Gurgaon

(2023-12)

Process: Motor Insurance Inbound, Outbound & Chat (Products – Private Car, Commercial Vehicles, TwoWheeler & Personal Accident). Team Size: 180 along with 3 AMs 8 team leaders, 2 SME, 2 QAs and 2 Trainers. CRM: Booking Management System (BMS) & Optimus. Dialer Application: PB-Dialer.

• Started taking bookings and providing services for electrical vehicles (EVs)

Associate Operations Manager - Globiva Services - Gurgaon

(2022-04 - 2023-11)

Process: RBL Inbound (Products - Core Card, Paisa Bazar, Book My Show & Zomato Credit Cards). Team Size: 160 along with 2 AMs, 8TLs, 1 SME, 2 QA and 1 Trainer. CRM: Think Analytics & Khosla Lab. Dialer Application: Ameyo & SAN.

• Got ramp-up of 60 FTE for delivering best performance amongst all the partners

Assistant Manager – Operations - Aegis Global (Startek) - Lucknow

(2020-12 - 2022-04)

Process: Flipkart Inbound/Outbound. Team Size: 120 along with 5 TLs, 1 SME. CRM: Smart Assist. Dialer Application: Ubona.

• Got another line of business "Multiple Returns" of 60 employees on PCM model

Assistant Manager – Operations - Genpact - Hyderabad

(2019-12 - 2020-08)

Process: What'sApp Inbound. Team Size: 80 along with 4 TLs, 1 SME.

• Got rewards for best guiding light of the months Apr & May' 20
• Participated in virtual trainings like – Six Sigma, Leadership training

Assistant Manager Contact Center (AMCC) – Operations - Teleperformance - Indore

(2015-07 - 2019-02)

Process: Uber Inbound, Email & Outbound. Team Size: 30.

• Got promoted as Assistant Manager
• Received rewards for best performance in 5 months
• Got TOPS certified from 5 start leadership program

Trainer – Training - Mandsaur Institute of Technology - Mandsaur

(2014-02 - 2015-03)

Customer Service Executive - Firstsource - Indore

(2013-02 - 2014-02)

Process: ICICI Prudential Inbound & Sales.

BCA - Computer Applications - HCC Shahdol (2009)

MCA - Master of Computer Applications - Bansal institute of technology Bhopal (2012)