Rajkumar Ebenezer

I’m a senior technology and automation leader with 24+ years of experience driving enterprise transformation across automation, infrastructure, and application operations. I’ve built automation capabilities from the ground up, led cross-functional teams, and delivered measurable results like £4M+ annual savings, 50+ automation solutions, and significant improvements in stability, efficiency, and governance. I now want to bring that experience into a transformation-focused Senior Project Manager role where I can help shape operating models, lead change, and deliver strong business outcomes

Infrastructure Automation Lead / IT Operations Leader at Computacenter India (2020-09 – Present)

Lead IT Service Operations and automation initiatives, ensuring high availability, performance, and reliability of IT services across the organization.

• Lead IT Service Operations and automation initiatives, ensuring high availability, performance, and reliability of IT services
• Oversee Incident, Problem, and Change Management processes, driving timely resolution and root cause analysis
• Establish governance frameworks, policies, and KPIs to measure and improve IT service health
• Act as escalation point for critical incidents, ensuring effective communication with stakeholders and leadership
• Drive continuous service improvement by implementing structured review mechanisms and process enhancements
• Collaborate with Risk & Control teams to align IT operations with compliance and business objectives
• Manage cross-functional teams, define goals, track performance, and mentor team members
• Lead automation programs to reduce manual effort and improve operational efficiency

Senior Technology & Service Delivery Roles at Infosys / Zoho (2001-01 – 2020-12)

Managed global IT service delivery and infrastructure support across multiple geographies with focus on ITIL-based service management.

• Managed global IT service delivery and infrastructure support across multiple geographies
• Implemented ITIL-based service management processes including incident, change, and problem management
• Led infrastructure and product development projects in fast-paced environments
• Designed and deployed secure network solutions including MPLS and IPSec tunnels
• Supported CI/CD aligned environments, collaborating with development and operations teams

Master of Business Administration, Bachelor of Engineering