System Administrator
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IT Support Engineer (L2) with 8+ years of total IT experience, including 4 years as a Computer Lab Assistant and 4+ years as an IT Support Engineer. Strong hands-on experience in L1/L2 end-user support, Windows Server administration, Linux systems, desktop and hardware troubleshooting, Active Directory basics, and networking fundamentals. Proven ability to handle escalations, resolve incidents within SLA, and ensure system stability and user satisfaction.
IT Support Engineer (L2) at Katrral Education Pvt Ltd (2021-01 – 2025-12)
Provided L1 & L2 technical support to end users through onsite and remote assistance, installed and configured Windows Servers, and managed IT infrastructure.
Lab Assistant at Vickram College of Engineering (2016-08 – 2020-12)
Managed daily operations of the computer laboratory and provided technical assistance to students and faculty.
Master of Computer Applications in Computer Applications – Annamalai University (2022)
Bachelor of Computer Applications in Computer Applications – Madurai Kamaraj University (2015)
Diploma in Information Technology in Information Technology – GMS-MAVMM Polytechnic College (2012)
SSLC – Kendriya Vidyalaya (2008)
