Sr. Sales Coordinator - Integrated Constructive Solutions
(2024-05)
- Responsible for making the machine Quotation.
- Making Daily reports regarding Making the machine Quotation Customers.
- Handling Customer Queries regarding TRC & PRC
- Responsible for Final Deal Billing & Dispatch the machine.
- Responsible for track the New Machine from Bangalore To Mohali /Bangalore to another Side.
- Responsible for Making the Net Profit Sheet for the month end & Punch the Claim in the Portal.
Sr. CRM EXECUTIVE - Scorpion Express PVT.LTD.
(2019-11 - 2023-12)
- Responsible for Retaining above major accounts.
- Making Daily reports regarding MIS.
- Handling Customer Queries.
- Responsible for maintaining Service levels to the utmost customer satisfaction.
- Responsible for correspondence with all locations to ensure on time delivery & timely closure of desired targets.
- Handling all customer related issues involving extensive interaction with customers.
- Reply all internal and external customer's inquiries and complaints.
- Follow-up for the short/Excess consignments.
Office Admin, Customer Care & HR - Cine City Photo EquipmentsPvt Ltd
(2013-10 - 2019-10)
- Design monthly and annual reports.
- Answer escalated call, assess customers support needs, and handle accordingly.
- Helped the management in conducting various interviews for job profiles to candidates.
- Sending the attendance on daily basis of all north zone staff.
- Responsible for monthly all HR related Report ( exp salary report, stationary Report, attendance, quality etc )
- Making a Mess report and send to head Office on monthly basis.
Customer Care EXECUTIVE - DTDC Courier and Cargo Pvt Ltd.
(2009-12 - 2013-09)
Operations
- Responsible for Retaining above major accounts.
- Handling all customer related issues involving extensive interaction with customers.
- Reply all internal and external customer's inquiries and complaints.
- Follow-up for the short/Excess consignments.
- Handling Customer Queries.
