Computer engineer
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I am an L2 Computer Engineer with experience in hardware, software, network troubleshooting, and user support. I handle escalated technical issues and ensure smooth IT operations for end users.
I am an L2 Computer Engineer with 3.9 years of hands-on experience in IT support and troubleshooting. I have strong expertise in handling hardware and software issues, system configuration, application support, and network-related troubleshooting. I manage escalated technical issues efficiently and ensure smooth day-to-day IT operations for end users.
With a focus on quick problem resolution, minimal downtime, and reliable customer support, I consistently deliver a positive and productive user experience.
Since 2022, I have been working in IT support roles, starting with Teleperformance and currently at Netafim as a Computer Engineering Support professional. During this time, I have gained solid experience in troubleshooting hardware and software issues, managing IT operations, supporting end users, and handling escalated technical problems efficiently. This experience has strengthened my practical skills and expertise in IT support and system management.