Rajput Shweta R

Experienced operations professional seeking an opportunity to apply my expertise in Trust & Safety, content moderation, and customer support to support organizational goals and deliver high-quality service in a fast-paced environment. Over 15 years of experience managing compliance-driven processes, handling escalations, and supporting high-volume service environments. Proven ability to adapt to dynamic business needs while maintaining accuracy, productivity, and quality standards.

Trust & Safety Associate - Accenture Solutions Pvt Ltd

(2018-03 - 2026-01)

• Performed high-volume NSFW content moderation by reviewing, classifying, and removing sensitive user-generated content in accordance with client policies and community guidelines using internal moderation tools.
• Managed escalations involving sensitive or high-risk content, ensuring appropriate resolution through internal escalation frameworks.
• Ensured regulatory compliance, data confidentiality, and Trust & Safety policy enforcement to maintain platform integrity.

Senior Associate - Wipro Limited

(2012-11 - 2014-05)

• Handled inbound calls from ATM field engineers regarding technical escalations and service updates.
• Created and managed service tickets for escalated ATM issues within internal tracking systems.
• Maintained accurate records and ensured effective communication of service activities and updates.

Recovery Specialist - Altisource Business Solutions Pvt Ltd

(2008-12 - 2012-01)

• Contacted American Express credit card holders regarding outstanding balances and payment obligations.
• Communicated repayment options and settlement plans to encourage timely debt resolution.
• Followed established compliance, recovery, and regulatory procedures to ensure adherence to company policies.

Tele Sales Executive - Kotak Securities Limited

(2006-10 - 2007-10)

• Contacted prospective customers to promote Demat account opening services.
• Explained investment account features, documentation requirements, and on-boarding processes.
• Assisted clients with initiating account opening procedures and application submissions.

Sales Officer - Standard Chartered

(2005-09 - 2006-08)

• Contacted existing customers to promote credit card upgrades and financial products.
• Explained card benefits, eligibility criteria, and upgrade procedures.
• Addressed customer queries and facilitated successful credit card upgrade requests.

Telemarketing Executive - Alfa Telecom

(2004-05 - 2005-05)

• Contacted prepaid Telecom customers to promote postpaid mobile plans and service upgrades.
• Explained service benefits, pricing plans, and migration options.
• Assisted customers with plan migration requests and account updates.

Bachelor's Degree - Commerce - University of Mumbai (2003-09 - 2004-06)

Higher Secondary Certificate - Maharashtra State Board (1999-09 - 2000-06)

Secondary School Certificate - Maharashtra State Board (1997-09 - 1998-06)