Operation Manager at AAG Group of Companies (2026-01 – Present)
- Assists in daily restaurant operations
- Manages staff
- Handles customer issues
- Inventory Control
Restaurant Manager at By Naz Food Concepts LLP (2024-08 – 2025-11)
- Assists in daily restaurant operations
- Oversee and assist in the smooth running of the restaurant, including opening and closing procedures, ensuring cleanliness, and maintaining a positive atmosphere
- Manages staff
- Assist in hiring, training, and mentoring staff members, scheduling shifts and addressing employee concerns
- Handles customer issues
- Handle customer inquiries and complaints professionally, ensuring a positive dining experience
- Ensures compliance
- Ensure the restaurant adheres to all relevant health and safety regulations, as well as company policies and procedures
- Inventory Control
- Assist in mitigating inventory, placing orders for supplies, and ensuring adequate stock levels
- Financial Management
- Assist in managing finances, including processing payroll, balancing cash registers, and tracking income and expenses
Restaurant Manager at Junior Kuppanna (2023-12 – 2024-07)
- Keep detailed records of daily, weekly, and monthly costs and revenues
- Prepare reports on sales, expenses, and other relevant data
- Coordinate communication between front of the house and back of the house staff
- Prepare shift schedules
- Process payroll for all restaurant staff
- Arrange for new employee's proper onboarding
- Ensure that food safety and hygiene standards are followed
- Ensure that food quality and service standards are maintained
- Gather guest's feedback and recommend improvements to our menus
- Experience in Banquet event planning and execution for weddings, events, and corporate meetings
- As a Banquet Service Manager oversees décor, layouts add to the look and feel of the venue
Assistant Front Office Manager at Hotel Mars Deluxe (2022-10 – 2023-11)
- Acts as the right hand to the Front Office Manager
- Supervise daily operations, manage staff, and resolve guest complaints
- Ensure check-ins and check-outs run smoothly and handle high-level customer service
- Handle difficult guest complaints, such as room problems or billing errors
- Review hotel occupancy, manage room assignments, and approve room upgrades
- Worked closely with Housekeeping to ensure rooms are cleaned on time and with Sales/Revenue to maximize room sales
- Create daily reports on hotel occupancy and guest feedback
- Prepare shift schedules
Food Court Manager at Cognizant (2014-03 – 2022-09)
- Quality & Safety: Ensure that all food stalls follow strict hygiene and safety rules, such as regular kitchen inspections and proper food storage
- Vendor Coordination: Manage relationships with the different food stall owners to make sure they follow mall or building rules and maintain high service standards
- Customer Experience: Ensure the seating areas are clean, tables are cleared quickly, and trash bins are emptied regularly
- Staff Management: Supervise cleaning crews, security, and administrative staff. Create shift schedules and monitor daily performance
- Inventory & Sales: Track foot traffic, analyze sales data, and manage supplies like napkins, trays, and cleaning products
