Raju Mondal

Analytical and result-driven MIS Executive with over 1.4 years of specialized professional experience in designing, managing, and optimizing Management Information Systems. Expertise in building tracking architectures, managing large data flows, generating KPI dashboards, and translating complex operational data into actionable summaries for leadership. Recognized for exceptional cross-functional coordination, quick troubleshooting capabilities, and a commitment to scaling organizational performance.

MIS Executive - Tatwa Technologies Ltd.

(2025-03)

• Design, develop, and maintain daily, weekly, and monthly operational performance reports mapping out cycle time, workflow volume, and quality metrics.
• Conduct granular data and business analysis, presenting executive summaries to senior leadership in clear, actionable formats to drive strategic planning.
• Construct interactive daily scorecards tracking essential operational KPIs; provide volume forecasting and data-driven insights to guide capacity planning.
• Provide system maintenance and prompt documentation update protocols ensuring flawless long-term architecture stability.

Field Assistant Trainee (FAT) - Bharat Finance Inclusion Ltd.

(2021-07 - 2021-12)

• Managed assigned regions to optimize loan collection lifecycles, ensuring close compliance with institutional schedules and demand targets.
• Constructed daily regional recovery summaries and reports while addressing complex client accounts with localized negotiation protocols.
• Collaborated continuously with the interior credit, risk-ops, and legal frameworks to smooth out field bottlenecks.

Customer Support Associate (D2h Process) - Tatwa Technologies Ltd.

(2017-10 - 2019-05)

• Resolved high-priority client concerns by performing root-cause analysis, implementing solutions, and handling end-to-end service standard execution.
• Maintained rigorous alignment with corporate communication benchmarks, workflows, and strict quality guidelines.

Bachelor of Computer Applications - Computer Applications - IIMS Itamati Nayagarh (2024 - 2028)

B.Tech - Mechanical Engineering - NIT, Chandaka, Bhubaneswar, Odisha (2023)

Higher Secondary Certificate - Science - Mahaveer Junior College, Koraput, Odisha (2015)

Secondary School Examination - Board of Secondary Education, Odisha (2013)