Raju Rapolu

Total experience I have 6.3 year's. and Experienced Service Now Developer / Administrator with 3 years of experience designing, configuring, and automating IT workflows across enterprise environments. Proven expertise in ITSM, ITOM, and custom application development using JavaScript, Glide API s, and Integration Hub. Strong background in translating business requirements into scalable platform solutions, optimizing process efficiency, and ensuring compliance with ITIL best practices.

Service now Developer - Infosys

(2022-02 - 2025-02)

Client: Adidas

• Architecture & Middleware: MID Server Configuration & Cluster Management, Import Sets & Transform Maps, Kafka / Stream Connect, Event-Driven Integration.
• Integration's & Automation: Architecture third-party REST/SOAP web service integration's via Integration Hub, automating complex data synchronization pipelines across disparate enterprise infrastructure systems.
• Workflow Modernization: Orchestrated end-to-end automation via Flow Designer, Service Catalog, and custom Record Producers to translate complex functional requirements into high-converting user workflows.
• Integration Hub Capabilities: Pre-built Spokes, Custom Spokes Development, Spoke Generator, Flow Templates, Remote Tables, Integration Hub Import.
• Enterprise Tool Integration: Jira & Azure DevOps Sync, Monitoring Connectors (Dynatrace, Datadog), Identity & Access Integration (Okta, Azure AD / Entra ID).
• Web Services & APIs: Outbound REST & SOAP Messages, Scripted REST APIs, Inbound REST Triggers, Webhooks (Bi-directional), API Security (OAuth 2.0, API Keys).
• Now Assist Workflow Suite: Now Assist for ITSM, Now Assist for ITOM, Now Assist for CSM / HRSD, Generative AI Controller.
• Now Assist Administration Console: Now Assist Admin Console, Skill Activation & Configuration, Trigger Definition & Input Mapping, Condition Builder & Skill Availability.

SQL INTERN - Ubiqlogix

(2020-08 - 2022-02)

SQL & Database Management:

• Wrote complex SQL queries involving multi-table JOINs, GROUP BY aggregations, and subqueries to extract, filter, and analyze operational datasets.
• Designed and optimized relational database schemas, tables, and views to ensure data integrity and reduce query execution latency.
• Generated automated weekly and monthly data reports using SQL to deliver key performance metrics and actionable business insights to stakeholders.
• Applied data cleaning techniques in SQL, handling missing values, data type casting, and deduplication across raw datasets.

BILL WRITER EXECUTIVE - RS BROTHERS

(2015-06 - 2017-05)

• Invoice & Bill Generation: Calculate fees, taxes, and discounts to create itemized bills, purchase orders, and sales receipts.
• Data Verification: Cross-check transaction logs, time cards, sales orders, or service receipts to verify charges before generating invoices.
• Customer Account Management: Update customer profiles with new billing entries, transaction records, and payment confirmations.
• Discrepancy Resolution: Identify billing errors, investigate customer payment queries, and process credit memos or adjustments when needed.
• Payment Tracking & Follow-ups: Monitor outstanding balances, track payment statuses, and issue payment reminders or overdue collection notices.

Bachelor of technology (2017 - 2020)