Rakesh chand Jangam

MBA-qualified back-office operations professional with 14+ years of experience across data processing, financial-services operations, transaction handling, MIS reporting, document control, and customer support. Experienced in high-volume manual data entry, mutual fund application processing, barcode and batch-card operations, records confidentiality, quality checks, turnaround-time (TAT) adherence, and team coordination. Known for accuracy, process discipline, timely delivery, and the ability to work effectively in deadline-driven environments.

Senior Investor Relations Officer / Team Leader - KFIN Technologies Pvt. Ltd. - Hyderabad

(2015-03 - 2025-07)

• Performed manual data entry and transaction processing for Axis Mutual Fund applications and related back-office operations.
• Prepared batch cards, captured branch names, completed transaction-wise segregation, processed barcodes, and generated batch-card numbers.
• Promoted to Team Leader and coordinated team workloads, daily priorities, and completion of assigned operational activities.
• Managed franking and dispatch activities, including sorting applications and letters by location and PIN code for courier, speed post, registered post, and ordinary post.
• Reviewed email queries from branches and business units and coordinated timely responses within defined turnaround times.
• Prepared and distributed MIS reports to management and relevant units, including postal acknowledgements and operational status updates.
• Conducted weekly team discussions to plan upcoming work, clarify responsibilities, and support timely execution.
• Coordinated with the Accounts Department for franking funds, approvals, and payment release for binder-related activities such as inserting, folding, pinning, and pasting.

Data Processing Executive - ICY Services Pvt. Ltd.

(2007-05 - 2010-05)

• Processed assigned data in the required project format while following defined procedures and quality standards.
• Maintained official records and protected the confidentiality of project data throughout the processing lifecycle.
• Performed quality checks to support accuracy, completeness, and reliable delivery of processed data.
• Took responsibility for assigned data from receipt through final delivery and supported team performance goals.
• Ensured timely delivery of quality output and strengthened working proficiency in Microsoft Word and Excel.

Phone Banking Officer - iProcess Pvt. Ltd. (ICICI Bank Ltd.) - Hyderabad

(2006-03 - 2007-04)

• Provided customer support in accordance with service guidelines and assisted online customers and team members.
• Handled service-related queries involving health insurance cards, personal loans, deposits, and other banking services.
• Conducted outbound calls to ICICI Bank customers to provide service and product information.
• Followed established procedures, maintained accuracy, and handled agreed volumes of work within required timeframes.
• Achieved strong sales performance and ranked among the good performers within the team on multiple occasions.

Master of Business Administration - Marketing & Human Resources - Osmania University (2003-10)

Bachelor of Computer Applications - Osmania University (2001)