SAP C4C sales and service v1 & v2 version functional consultant.
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SAP C4C Functional Consultant with 7 years of experience in SAP C4C, specializing in Sales and Service modules. Expert in end-to-end implementation and integration. Recently worked in Accenture Business Solutions Private Limited as Packaged App Development Team Lead with total 18 years' experience, of which 13 years in IT, 7 years in SAP C4C (Sales & Service) V1 and V2 version as a team lead, and 6 years in SAP CRM as functional consultant.
Previously worked in IBM India Private Limited, Eagleburgmann KE Pvt Ltd and Tata Consultancy Services Pvt Ltd. Have around 5 years' domain experience in Sales & Marketing as Assistant Marketing Manager in the sales industry. Extensively involved in three SAP C4C implementations projects V1, V2, three support and enhancement projects, and role played as team lead of SAP C4C Sales & Service functional Consultant.
SAP C4C Sales & Service V1 as Lead Consultant - Accenture
(2025-07 - 2026-02)
Enhancement & Support project for Lipton at Accenture. Configured approval process for pricing, created new incident category and cause category for enquiry, created new Email channel and team in SAP C4C service cloud for trade MDM Americas, created new field in claim process, set up approval process for specific cause categories for Canada and America only.
SAP C4C Service V2 as Lead Consultant - Accenture
(2024-10 - 2025-06)
Implementation project for GFMS at Accenture. GFMS is a leader in industrial flow solutions with a rich history since 1802, headquartered in Switzerland, employing around 13,300 professionals across 46 countries.
Responsibilities included redefining case status in SC V2, preparing functional documentation, configuring Equipment Mashup, redefining source list, configuring business roles, preparing BRD and functional specifications, leading UAT, and performing various customizations and testing activities.
SAP C4C Sales and Service Functional Consultant - IBM
(2023-09 - 2024-05)
Support project for Electrolux at IBM. Worked self-directed and independently in support change, incident and catalog management while maintaining SLA. Performed detailed analysis of complex business process requirements, designed and configured SAP C4C, worked in UAT with business users, prepared functional designs and test cases, handled key figure reporting and dashboards, and presented quarterly new release upgrades to the business.
