Rakesh Maurya

Senior Operations Manager - DG4SS Pvt. Ltd. - Mumbai, India

(2021-10)

Lead an 18-member cross-functional team including team leaders and programmers, ensuring timely and high-quality delivery of 50+ healthcare market research projects annually.
Oversee end-to-end operations and project delivery, ensuring seamless execution of complex client studies — including MaxDiff, Conjoint, and Segmentation — within defined timelines and quality standards.
Drive process optimization initiatives that reduced average project turnaround time (TAT) and improved QA pass rates, achieving <2% error rate across all deliveries.
Manage, mentor, and develop team members to promote collaboration, accountability, and continuous improvement in project execution.
Supervise recruitment, training, and skill development programs, strengthening team capabilities and supporting organizational growth.
Conduct performance reviews, manage workload distribution, and implement productivity strategies to ensure optimal resource utilization.
Collaborate cross-functionally with project managers, DP teams, and global clients to resolve operational challenges, ensuring high client satisfaction.
Contribute to strategic planning and operational excellence, aligning team performance with broader company objectives.

Team Leader - Inginit Technology Pvt. Ltd. - Mumbai, India

(2015-04 - 2021-10)

Led a team of 4 programmers — allocating projects, tracking progress, managing timesheets for client billing, and evaluating quarterly performance.
Reviewed projects, estimated realistic turnaround times, and maintained full project ownership from inception to delivery.
Handled client interaction and project management for assigned accounts, ensuring on-time delivery to QC standards.
Owned complex custom setups including MaxDiff, Conjoint, Segmentation, diary studies, and augmented/min/max quota configurations not feasible natively in ConfirmIT or Decipher.
Created reusable templates and libraries that accelerated survey scripting and reduced errors across the team.
Built client-specific layouts, data maps, and Reportal dashboards; provided training to junior and senior team members.
Assisted in talent acquisition by conducting technical interviews and contributing to onboarding programs.

Sr. Survey Programmer - Inginit Technology Pvt. Ltd. - Mumbai, India

(2012-10 - 2015-03)

Programmed complex quantitative surveys in ConfirmIT including MaxDiff, Conjoint, Segmentation, Highlighters, Hotspot, and complex quota systems (Rep, Aug, switching, multi-group, min/max).
Integrated third-party tools with ConfirmIT scripting (e.g., Sawtooth integration).
Updated shared templates and libraries to enhance scripting efficiency and reduce error rates across the team.
Trained junior programmers and communicated new ConfirmIT features and properties to the broader team.

Survey Programmer - Course5i Pvt. Ltd. (Cross-Tab) - Mumbai, India

(2010-04 - 2012-10)

Handled primary survey programming in ConfirmIT; understood client requirements and coordinated with Data Processing teams for accurate output delivery.
Designed complex studies including MaxDiff, Conjoint, Segmentation, and custom quota setups; ensured efficient data layout.
Advised project managers on realistic timelines; reviewed questionnaires and recommended improvements for programming efficiency.
Provided post-delivery support and maintained documentation for all custom complex setups.

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