Rakesh Patel

A competent professional with 7+ years of experience in Operations Management, Branch Management, Branch audit, Sales and Relationship Management, Asset and LAP Management in the Banking Sector.

Experience in managing general banking and Asset operations and resolving customer queries. Adept at handling day to day activities in co-ordination with internal / external departments for smooth business operations. Hands on experience of working in a computerized environment. Possess effective communication, interpersonal & problem solving skills with the ability to handle extremely busy and hectic schedules.

PB Authorizer (Manager) at HDFC Bank Ltd (2023-12 – Present)

Responsible for a/c opening, compliance and suspense a/c reporting, Cash, funds transfer, RTGS/NEFT, resolving customer queries, corporate salary upload,

• Ensuring regulatory and procedural compliance
• Handling PB Sales, Teller and Welcome desks.
• Handling Death claims and Bank Notices.
• To co-ordinate the audit of the branch.
• Checking vouchers to clear transactions.
• Vault/key custodian.
• Resolved Customer Complaints installed good Customer Confidence towards the Bank and its products and established a long-term relationship with the Bank.
• Processing all types of customer instructions.
• Provided Financial Advisory Services on mutual funds and life insurance products.
• Well maintained fortnightly, monthly cash and security stock and deliverables.
• Looked after vendor payment process.
• Managed branch transactions, demand drafts, CMS cheques, etc.
• Responsible for achieving the Branch operation target.

Branch Operations Manager at IDFC First Bank (2021-03 – 2023-11)

Responsible for branch audit, compliance, resolving customer queries,

• Checking kyc documents for Loan Disbursal
• Taking care of Approval for loans
• Handling customer queries and resolving queries
• Custodian for cash vault and FRFC containing security stationery
• Taking care from Application login to Disbursement (E2E) process with the specified prescribed format as per the company policy end to end.
• Disbursements tracking through FTR and the taking care of data entry and clearance of queries and case get disbursed with in a day
• Maintaining Good TAT and quickly adapting and learning process ready to take the responsibility in multitasking and willing to stretch and accelerate for additional work towards the quality of the business and maintain excellent TAT.
• Checking the files without any zero errors at all levels and process the files as per policy parameters.
• Good Coordination with Central Ops team, Policy team and Product team for speedy and smooth process without any delay.
• Always positive support with sales team, to scale up the business as per the policy and paramete

Deputy Manager at AXIS Bank Limited (2017-12 – 2021-03)

Responsible for a/c opening, compliance and suspense a/c reporting, Cash, funds transfer, RTGS/NEFT, resolving customer queries, corporate salary upload,

• Ensuring regulatory and procedural compliance
• To co-ordinate the audit of the branch.
• Checking vouchers to clear transactions.
• Vault/key custodian.
• Resolved Customer Complaints installed good Customer Confidence towards the Bank and its products and established a long-term relationship with the Bank.
• Processing all types of customer instructions.
• Provided Financial Advisory Services on mutual funds and life insurance products.
• Well maintained fortnightly, monthly cash and security stock and deliverables.
• Looked after vendor payment process.
• Managed branch transactions, demand drafts, CMS cheques, etc.
• Responsible for achieving the Branch operation target.
• Continuously achieving the target month on month.

Post Graduate in Business Administration in Business Administration – Bangalore University (2017)

Bachelors of Business Management in Business Management – Kuvempu University, IDSG Chikmagalore (2015)

Class XII – Hoysala PU College Belur (2012)