Rakesh Rocky

A highly motivated and dedicated individual with excellent organisational skills.proactive, with a logical approach for problem solving and an eye for detail. Good team player, with a strong sense of initiative and individual with a passion for learning. Able to communicate at all levels. Development positive and successful working relationships.

HUB in charge (TL) - Myntra

(2019 - 2021)

HUB in charge (TL) - Shadowfax technology limited

(2025-03 - 2026-04)

Inventory and floring charges - Baweja Automotives pvt ltd

(2026-03)

Customer Service Representatives For Process - Airbnb

• Answering calls, emails, or message from customer, addressing their concern, and offering solution.
• Being familiar with the company's products or services to provide accurate information to customer, being one stop solution for all users and providing special services.
• Identifying issues and finding appropriate solution to ensure customer satisfaction and always providing strong experience for better NPS.
• Recording customer interaction and transaction in the system for future reference and follow-up.
• When necessary, escalating complex issues to higher management or specialized department.
• Gathering feedback from customer to help improve product, services, and overall customer experience.
• Working closely with new hires, helping them with updates and making sure they get ample support in absents of team leader and me.

Higher secondary school - Sanjeevini vidya samastha chilkamagalur (2018)

PUC - St Joseph's PU college (2020)

Bachelor's degree - St Joseph's first grade college (2023)

Master of Business administration - finance and marketing - Bangalore integrated management act. (2025)