Rakesh Sarma

Dedicated and results-driven hospitality professional with 8+ years of progressive experience across luxury hotel brands including Marriott, Sheraton, and Holiday Inn. Proven expertise in banquet operations management, multi-outlet F&B supervision, team leadership, and guest experience excellence. Demonstrated ability to drive revenue growth, maintain brand standards, and cultivate high-performing teams.

Adept at cross-departmental coordination, inventory control, and delivering consistently exceptional service in high-volume, fast-paced environments.

Assistant Banquets Manager at Four Points by Sheraton (2025-10 – Present)

• Managed and coordinated high-profile banquet events including weddings, corporate conferences, and social functions, ensuring seamless execution from planning to completion.
• Led end-to-end staffing operations encompassing recruitment, onboarding, training, performance evaluations, and team development.
• Collaborated closely with culinary and operational departments to ensure flawless event delivery and superior service standards.
• Oversaw event setup, décor alignment, and real-time service quality to consistently exceed guest satisfaction benchmarks.
• Served as primary client liaison, managing bespoke requirements, special requests, and last-minute changes with professionalism.
• Managed banquet inventory, controlled operational expenditure, and implemented cost-reduction initiatives without compromising quality.
• Upheld and enforced hygiene, food safety, and hotel brand service standards across all banquet operations.

Assistant Restaurant Manager at Fairfield by Marriott (2024-08 – 2025-10)

• Reported directly to the General Manager, aligning restaurant operations with broader property objectives and revenue targets.
• Directed full-cycle staffing: recruitment, induction, structured training programmes, performance reviews, and ongoing mentoring.
• Optimised staff scheduling and event coordination to maximise labour efficiency and maintain peak service quality.
• Managed guest relations with a proactive approach to issue resolution, achieving consistently high satisfaction scores.
• Oversaw procurement of food supplies, kitchen equipment, and dining essentials within approved budget and quality parameters.
• Maintained rigorous inventory controls through scheduled inspections, stock categorisation, and timely replenishment processes.
• Monitored financial performance KPIs, managed operational budgets, and implemented cost-control strategies to achieve revenue targets.
• Fostered a collaborative, high-performance team culture through strong leadership, communication, and motivation.

Food & Beverage Executive at Fairfield by Marriott (2023-01 – 2024-08)

• Supervised a team of 17 associates across Coffee Shop, In-Room Dining (IRD), Banquet, and Restaurant operations.
• Prepared staff duty rosters, coordinated meal breaks, and maintained operational continuity across all F&B outlets.
• Accountable for achieving Guest Voice scores in line with monthly KPI targets; named Guest Voice Champion of the Year 2023–2024.
• Ensured accurate crediting of dining bonus points to guest accounts, upholding loyalty programme integrity.
• Planned and executed monthly F&B promotional activities to stimulate revenue and enhance guest engagement.
• Mentored and onboarded new team members, accelerating their integration and performance readiness.
• Oversaw daily cash and credit transactions, ensuring accuracy, compliance, and proper financial handling.
• Handled guest complaints with structured root-cause analysis and swift, effective resolution strategies.
• Built and nurtured strong corporate client relationships, contributing to sustained business development and loyalty.

Food & Beverage Trainee Executive at Courtyard by Marriott (2021-03 – 2022-12)

• Upheld Marriott brand standards across all assigned outlets, ensuring alignment with global operational guidelines.
• Supervised daily shift operations, ensuring full team adherence to hotel's Area and Brand Standards.
• Collaborated with Finance and Controllers to manage outlet alcohol inventory and cost accountability.
• Developed and maintained checklists, service sequences, and operational SOPs under manager guidance.
• Handled GSS & Guest Voice reporting; monitored and communicated daily financial performance.

Senior Guest Service Associate at Courtyard by Marriott (2019-08 – 2021-03)

Guest Service Associate at Holiday Inn (2018-08 – 2019-05)

Diploma in Hospitality & Aviation – Frankfinn Institute of Hospitality Management & Aviation

Bachelor's Degree – Sukanta Mahavidyalaya

Higher Secondary School – Paschim Mallickpara Vidyaniketan