Rakhi Kashyap

Customer Support and Insurance Operations professional with experience supporting customers across phone, chat, and backend channels. Skilled in handling insurance queries, claims processing, payment-related issues, and member management. Detail-oriented, analytical, and empathetic, with a strong focus on accuracy, compliance, and first-contact resolution. Comfortable working in fast-paced, shift-based environments.

Senior Advisor (Cigna) - Concentrix

(2024-06)

• Supporting customers with insurance-related queries through phone, chat and backend channels
• Handling insurance claims, policy updates, and new member enrollments
• Investigating account and claim discrepancies with high attention to detail
• Ensuring accurate documentation and compliance with internal and regulatory guidelines
• Coordinating with internal teams to resolve complex customer issues efficiently
• Delivering empathetic and clear communication while maintaining customer trust

Intern - Bajaj Allianz General Insurance Company Ltd.

(2022-03 - 2022-06)

• Assisted customers with insurance and payment-related queries
• Supported policy servicing and basic claims-related requests
• Maintained accurate records and case documentation
• Followed defined processes to ensure compliance and data accuracy
• Gained exposure to insurance operations and customer handling standards

Bachelor of Commerce - B.Com - Delhi University (2019-08 - 2022-05)