Rakhi Rajpoot

Customer-focused professional with 6+ years of experience in customer relationship management, client success, education technology, and service operations. Skilled in customer onboarding, complaint resolution, stakeholder management, product training, and post-sales support. Proven ability to build strong client relationships, resolve escalations, coordinate with cross-functional teams, and deliver exceptional customer experiences.

Strong communication, leadership, and problem-solving skills with a commitment to improving customer satisfaction and retention.

Area Business Manager at Zee Learn (ZNius) (2025-07 – 2025-04)

• Manage relationships with schools and institutional clients.
• Coordinate onboarding and implementation for new customers.
• Resolve client concerns and ensure timely issue resolution.
• Conduct product demonstrations and training sessions.
• Collaborate with internal teams to deliver a seamless customer experience.
• Maintain long-term customer engagement and satisfaction.

Territory Sales Manager at Navneet TopTech (2024-06 – 2025-07)

• Led onboarding and implementation of LMS solutions for schools.
• Conducted training sessions for teachers and school administrators.
• Acted as the primary point of contact for customer support after implementation.
• Worked with technical teams to resolve customer issues promptly.
• Maintained strong relationships with school management to improve product adoption.
• Ensured a smooth customer journey from implementation through ongoing support.

Relationship Manager at Dheya Career Mentors (2023-03 – 2024-06)

• Managed institutional relationships across schools and colleges.
• Coordinated career guidance programs.
• Addressed client concerns and ensured successful program execution.
• Worked closely with internal teams to deliver quality service.
• Strengthened customer engagement through regular follow-ups.

Business Development Associate at BYJU'S (2020-12 – 2022-12)

• Guided students and parents throughout the learning journey.
• Resolved customer queries and recommended suitable learning solutions.
• Built lasting customer relationships.
• Coordinated with academic and support teams to ensure customer satisfaction.

Online Advisor at MapMyStudy (PAC Asia) (2019-10 – 2020-11)

• Assisted students throughout the admission process.
• Managed documentation and application follow-ups.
• Responded to student inquiries.
• Coordinated with universities to ensure a smooth admissions experience.

MBA in IT & Marketing – Swami Vivekanand Subharti University (2026)

BCom in CA – Prestige Institute of Management (2015)