Rakshith Shetty

A motivated Team Leader with 4 years of experience in customer service and sales. Skilled in developing and implementing new working processes to improve efficiency and productivity. Proven ability to coach and motivate team members to reach their goals.

Results driven Product Executive with 1 year of experience in product lifecycle support, requirement gathering, and cross functional coordination. Skilled in analyzing user needs, completing funnel analysis requirements, and ensuring timely delivery of product enhancements. Proven ability to liaise between clients, development teams, and QA to deliver customer-focused solutions.

Hands-on experience with CRM platforms, application support, and agile environments. Strong communicator with a keen eye for detail and process improvement.

Product executive at Cirrius Technologies PVT LTD (2024-08 – Present)

A Product Executive at Cirrius Technologies is an entry-level business analyst role focused on CRM application products (especially Phyzii), involving requirement gathering, system analysis, documentation, and cross-functional coordination. It offers rapid exposure to client interaction and practical experience in delivery and lifecycle management, making it a critical launchpad into product management roles though the work culture may demand resilience and adaptability.

• Engage with field clients and stakeholders to elicit functional and technical requirements.
• Analyze business needs versus system capabilities and create structured documentation for feasibility studies and development briefs.
• Conduct gap analysis between current systems and desired workflows.
• Build mapping documents guiding developers and QA to implement necessary changes or additional modules.
• Facilitate alignment between internal teams (Dev, QA, UX, Support) and external stakeholders on scope, timelines, and deliverables.
• Participate in agile ceremonies, standovers, and release coordination.
• Serve as first-line for direct customer or client questions and incidents related issues.
• Use internal knowledge to resolve issues.
• Escalate as needed to developers or support escalation in salesforce.
• Maintain client interactions to present product work flows, gather feedback, and ensure alignment.
• Deliver presentations to internal stakeholders or client teams on product features, enhancements, or support documentation.
• Monitor usage metrics, client feedback, and analytics to identify feature gaps.
• Relay insights back to the product management team for roadmap enhancements or direction.

Territory Sales Incharge at CAVIN KARE (2023-11 – 2024-08)

Promoted as Sales Development executive in May 2024

• Act as a point of contact for existing and potential customers within assigned territory.
• Identify local business opportunities and challenges
• Report on regional sales results (weekly, monthly, quarterly and annually).
• Presenting our products and services to prospective customers
• Identify customer needs and recommend appropriate solutions
• Work closely with salespeople and other internal teams to meet individual and group sales quotas
• Answer customer questions about features, pricing and additional services
• Cross-sell products, when appropriate
• Collaborate with sales representatives from different territories to share bestpractices and support a cohesive sales approach.

Sales And Marketing at V S Agencies FMCG (2022-10 – 2023-11)

V S Agencies are "FMCG super stockist" here I use to work after the sales data, sales and billing.

Team Leader at Fiserv (2022-04 – 2022-08)

• Manage the operation and admin.
• Lead and motivate the team
• Manage performance
• Solve problems
• Care for the health, safety and welfare of people.
• Educating them about the product
• Look after monthly sales and daily target.

Team Leader at Ones Communication Private (2021-08 – 2021-12)

• Manage the operation and admin
• Lead and motivate the team
• Manage performance
• Solve problems
• Care for the health, safety and welfare of people
• Educating them about the product
• Look after monthly sales and daily target

Relationship Officer at HDB Financial Services Ltd. (2019-10 – 2021-08)

• Achieve Business Volume in POS/TDC Business
• Shall be responsible to manage existing portfolio of Merchant accounts of POS/EDC business reporting to Area/Zonal Head
• Shall manage Portfolio volume aiming to grow the same by new acquisitions as portfolio deepening within this assigned locations
• Acquisition of new POS business and managing the existing portfolio of key/Retail Merchants.
• To ensure activation/retention of merchants, Grow market share and wallet share
• Managing team productivity
• Cross sell various banking products like: Savings Account / Credit Cards /Asset products etc to the Merchants in the portfolio.
• Visitating Portfolio MRs on given business
• Business development with Retails Branch & other internal channels to ensure portfolio penetration of POS/EDC business

B.COM – Sheshadripuram Degree College (2017-04)