Assistant Operations Manager - Arna Residency
(2021-11)
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Purchase materials, plan inventory and oversee warehouse efficiency
- Examine financial data and use them to improve profitability
- Manage budgets and forecasts
- Managing all kinds of event in the banquet hall.
- Recruit, train and supervise staff
Sr. Guest Relation Executive - Arna Residency
(2020-08 - 2021-11)
- Greet guests as they arrive and depart, and provide a warm welcome during check-in
- Address guest concerns and complaints, and assist with requests and inquiries
- Keep track of guest folios, and update room rates, promotions, and offers
- Maintain a positive, empathetic, and professional attitude with guests
- Find ways to increase quality of customer service
Hotel Manager - Orval Stays Pvt Ltd
(2019-08 - 2020-08)
- Supervising front office staff, Kitchen and housekeeping and ensuring they are adhering to hotel policies and standards
- Checking all the monetary transactions in and out and verifies banks and deposits at the end of each shift.
- Conducting regular scheduled meetings of all the staff in the hotels
- Prepare performance reports related to Front Office & kitchen Departments regularly.
Guest Relations Executive - Orval Stays Pvt. Ltd.
(2018-10 - 2019-07)
- Collecting Guest feedback during guest departure along with his likes and dislikes.
- Maintaining the up-to-date information on room rates, current promotions, offers, and packages
- Providing information regarding the Hotel, town attractions, activities, etc.
- Coordinating with housekeeping for clearing of rooms.
Housekeeping Management trainee - Park Hyatt Goa Resort & Spa
(2018-07 - 2018-09)
- Making beds, change linens, vacuum, dust, mop floors, and perform other cleaning tasks.
- Restocking Supplies of bathroom amenities, towels, and other supplies as needed.
- Report Maintenance Issues: Identify and report any maintenance or repair needs to the supervisor.
- Compliance: Follow all safety, security, and company policies during work activities.
Internship Trainee - The Zuri White Sands Resort & Casino, Goa
(2016-12 - 2017-04)
- Training in all departments(Front office, Housekeeping, kitchen, Service, Banquet hall) respectively for the entire period.
