Ram Jay

Data Management Specialist with over 10 years of experience in Customer Master Data Management, SAP SD, SAP GTS, Trade Compliance, and Data Governance. Skilled in managing high-volume enterprise data, maintaining data quality, supporting CRM processes, conducting UAT, analyzing business data, and collaborating with cross-functional teams to improve operational efficiency. Experienced in SAP ECC, customer profile management, reporting, process improvement, and ensuring data accuracy in global environments.

Customer Data Management Specialist - Cyient Ltd. - Bangalore, India

(2015-01)

• Contributed to the development and continuous improvement of customer master data governance processes, standards, and business rules.
• Ensured adherence to data governance policies through data validation, approval workflows, quality checks, and compliance controls.
• Monitored data quality metrics, including completeness, accuracy, consistency, uniqueness, and duplicate prevention to improve master data integrity.
• Collaborated with business stakeholders, functional teams, and customers to resolve complex master data issues and improve data quality standards.
• Supported data governance initiatives by documenting Standard Operating Procedures (SOPs), maintaining governance controls, and participating in continuous process improvement programs.
• Collaborated with IT and business stakeholders to design and implement a Data Quality Tool that automated master data validation and improved data governance processes.
• Defined business requirements, validation rules, and data quality checks for the Data Quality Tool to improve master data accuracy and consistency.
• Partnered with IT teams during design, testing (UAT), and implementation of the Data Quality Tool, ensuring alignment with business and governance requirements.
• Performed periodic data quality assessments, root cause analysis, and corrective actions to enhance customer master data accuracy and consistency.
• Customer master data creation, maintenance, modification, blocking, and deletion activities using SAP transactions XD01, XD02, XD03, and XD06.
• Maintained customer master records across SAP and CRM systems, ensuring data consistency, integrity, and compliance with organizational standards.
• Conducted duplicate analysis, data cleansing, standardization, and validation activities to maintain high-quality customer master data.
• Supported audit and compliance activities by maintaining complete, accurate, and traceable master data documentation.
• Ensured timely execution of master data requests while consistently meeting Service Level Agreement (SLA) commitments.
• Identified opportunities to simplify master data processes, improve operational efficiency, and enhance overall customer information management.

Data Engineer - Utopia Inc.

(2013-01 - 2015-01)

• Created and modified Customer master records using SAP XD01 and XD02, XD03 transactions.
• Performed material data cleansing, classification, enrichment, and standardization activities.
• Managed MRO spare parts classification and inventory-related data processes.
• Ensured accuracy and completeness of material master data in SAP systems.
• Supported data quality initiatives and process improvement activities related to material management.

Content Analyst - Griha Software Technologies Pvt. Ltd.

(2012-01 - 2013-01)

• Worked on Bill of Materials (BOM) creation and maintenance projects.
• Performed engineering data extraction, validation, and documentation activities.
• Supported engineering and manufacturing teams with accurate technical data management.
• Worked SIC and UNSPSC classification.
• Assisted in maintaining data quality and project documentation standards.

Bachelor of Engineering - Electrical & Electronics Engineering - PMC Tech, Hosur