Ram Suresh J

Zoho-certified Team Lead with 5+ years delivering end-to-end implementations across CRM, ERP, Creator & Books for clients in India, UAE & USA. Bridges technical depth with stakeholder fluency — from BRD to Go-Live.

Team Lead – Zoho - Avaniko Technologies Pvt. Ltd. (Zoho Authorized Partner) - Chennai

(2025-07)

• Lead end-to-end Zoho ERP & Creator implementations for clients across India, UAE and USA
• Drive presales, requirement gathering, BRD preparation, UAT and Go-Live coordination
• Built REST API & WhatsApp integrations; mentor technical teams and conduct hiring interviews

Project Manager – Zoho - Teceze Consulting Services Pvt. Ltd. - Chennai

(2024-08 - 2025-07)

• Delivered Procurement & Service Delivery modules in Zoho CRM aligned to client workflows
• Implemented Zoho Creator Inventory Management, Zoho Recruit and Zoho Desk solutions
• Managed full project lifecycle — requirement gathering, BRD, UAT, Go-Live and handover

Technical Lead – Zoho - Aarialife Technologies Pvt. Ltd. (Zoho Premium Partner) - Pune

(2022-08 - 2024-08)

• Implemented 13+ Zoho apps: Creator, CRM, Books, People, Desk, Recruit, Analytics & more
• Translated complex business requirements into scalable Zoho solutions across diverse industries
• Delivered user training, post-implementation support and cross-functional project coordination

Zoho Consultant - Alpharithm Technologies Pvt. Ltd. - Chennai

(2020-10 - 2022-07)

• Implemented and supported Zoho Creator, Books and Desk solutions; resolved functional issues and ensured smooth client adoption

Zoho Consultant - Freelancer - Chennai

(2020-05 - 2020-09)

• Delivered Zoho Creator and CRM customizations with workflow automation for small-business clients

System Incharge - KPN Promoters Pvt. Ltd. - Chennai

(2019-05 - 2020-04)

• Implemented Zoho Creator, CRM, Books and People; managed system administration and business process improvements

Senior Engineer – Engineering - Malladi Drugs & Pharmaceuticals Ltd. - Vellore

(2013-09 - 2019-03)

• Managed preventive maintenance, CGMP compliance, spare-parts and project implementation at pharmaceutical manufacturing plant

Engineer - NAGA Limited - Dindigul

(2011-04 - 2012-04)

• Executed maintenance management, spare-parts control and labour coordination

Mechanic (Technician) - Union Cement Company - Ras Al Khaimah, UAE

(2006-11 - 2008-01)

• Supported industrial machinery maintenance and plant equipment operations

Mechanical Supervisor - Ramco Cements Ltd. - Perambalur

(1998-04 - 2006-10)

• Supervised mechanical maintenance teams, ERP-based operations and spare-parts & labour management over 8 years

Diploma - Mechanical Engineering

Training Course - SAP PM (Plant Maintenance)