Ram Yadav
Store Incharge
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About
Ability to direct complex projects from concept to fully operational status. Goal-oriented individual with strong leadership capabilities. Organized, highly motivated, and detail-directed problem solver. I am an Enthusiast & hardworking in co-operative& complex atmosphere. I am completely confident about myself, Responsible for quality work through sincere effort.
Experience
Store Incharge - Samsung India Electronics Ltd. - Lucknow (U.P.)
(2010-12 - 2012-07)
Centre Management Coordinator - Samsung India Electronics Ltd. - Gorakhpur (U.P.)
(2012-09 - 2014-08)
Team Leader Customer Field Service - F1 info solutions & services pvt.ltd. (Samsung service) - Lucknow (U.P.)
(2014-10 - 2016-04)
Team Leader Warranty Management - F1 info solutions & services pvt.ltd. (Samsung service) - Gurgaon, H.R, India
Transfer & designation change
CSE (Consumer Support Engineer) - Philips India Limited - U.K. INDIA
Sr. Team Leader - F1 info solutions & services pvt.ltd. (Samsung service) under taking by Flipkart Pvt.ltd. - Lucknow (U.P.)
Division Mobility (H.H.P) & Consumer Electronics (C.E.)
- Coordination with customers for escalated calls.
- Plan, assign and monitor work tasks with team work.
- Perform quarterly staff performance evaluations.
- Tracked customer interactions from service order request.
- Resolve escalated customer service issues.
- Established comprehensive customer data base.
- Co-ordinated focus groups and customer satisfaction surveys.
Education
High School - UP Board (2006)
Intermediate - UP Board (2008)
Bachelor of Art - DDU GKP (2011)
