Ram Yadav

Ability to direct complex projects from concept to fully operational status. Goal-oriented individual with strong leadership capabilities. Organized, highly motivated, and detail-directed problem solver. I am an Enthusiast & hardworking in co-operative& complex atmosphere. I am completely confident about myself, Responsible for quality work through sincere effort.

Store Incharge - Samsung India Electronics Ltd. - Lucknow (U.P.)

(2010-12 - 2012-07)

Centre Management Coordinator - Samsung India Electronics Ltd. - Gorakhpur (U.P.)

(2012-09 - 2014-08)

Team Leader Customer Field Service - F1 info solutions & services pvt.ltd. (Samsung service) - Lucknow (U.P.)

(2014-10 - 2016-04)

Team Leader Warranty Management - F1 info solutions & services pvt.ltd. (Samsung service) - Gurgaon, H.R, India

Transfer & designation change

CSE (Consumer Support Engineer) - Philips India Limited - U.K. INDIA

Sr. Team Leader - F1 info solutions & services pvt.ltd. (Samsung service) under taking by Flipkart Pvt.ltd. - Lucknow (U.P.)

Division Mobility (H.H.P) & Consumer Electronics (C.E.)

• Coordination with customers for escalated calls.
• Plan, assign and monitor work tasks with team work.
• Perform quarterly staff performance evaluations.
• Tracked customer interactions from service order request.
• Resolve escalated customer service issues.
• Established comprehensive customer data base.
• Co-ordinated focus groups and customer satisfaction surveys.

High School - UP Board (2006)

Intermediate - UP Board (2008)

Bachelor of Art - DDU GKP (2011)