Rama Krishna

Business Transformation and Procurement Leader with 19 years of experience leading enterprise-scale transformation, procurement excellence, operating model redesign, and shared services delivery across global organizations. Strong track record of designing and deploying Source-to-Pay (S2P) transformation initiatives spanning solutioning, contracting, transition, governance, implementation, change management, continuous improvement, and delivery readiness. Delivered transformation programs across 60+ global markets impacting 100+ manufacturing sites and 1000+ users, generating £1M annualized savings and approximately 100 FTE productivity release through process redesign and automation.

Known for building scalable operating models, driving adoption of digital solutions, improving service delivery, and partnering with senior stakeholders to enable sustainable business outcomes.

Business Transformation Consultant / Procurement Consultant at IBM (2023-01 – Present)

Lead global procurement transformation initiatives supporting business solutioning, contracting, implementation, transition, governance, change enablement, and delivery readiness.

• Led 5 global transformation programs including Procurement Concierge deployment and Direct Price Update transformation.
• Designed and deployed Direct Price Update operating model across 100+ manufacturing sites globally.
• Delivered approximately £1M annualized savings through process redesign and transformation initiatives.
• Released productivity equivalent to ~100 FTE by eliminating factory-level manual price maintenance activities.
• Delivered transformation outcomes across 60+ markets and supported adoption for 1000+ end users.
• Implemented Procurement Concierge capability including automation of compliance validation reducing manual effort by ~20 minutes per request.
• Facilitated Design Thinking workshops and future-state operating model design.
• Led governance forums, solution approvals, blueprint sign-offs, and delivery readiness activities.

Procurement Lead at IBM (2018-01 – 2023-01)

Led procurement operations, sourcing execution, contracting activities, stakeholder engagement, and continuous improvement initiatives.

• Managed team of 5 procurement professionals supporting global procurement operations.
• Delivered more than USD 1.5M procurement savings through 100+ sourcing and RFx initiatives.
• Managed procurement activities supporting approximately USD 5M annual spend.
• Executed and governed 1000+ sourcing and contract transactions.
• Led sourcing strategy, stakeholder governance, supplier management, and operational excellence initiatives.
• Drove process standardization and service improvement opportunities.

Operations Manager at IBM (2016-02 – 2018-01)

Led global procurement operations and service delivery teams across multiple workstreams.

• Managed organization of 60 team members across 3 service lines.
• Reduced PO creation workforce from 42 to 18 through automation and operating model redesign.
• Implemented automation initiatives including PO triage and compliance validation.
• Improved operational efficiency, governance, controls, and service delivery metrics.
• Supported workforce planning, capability development, and performance management.

Team Lead at TESCO HINDUSTAN SERVICE CENTER (2011-06 – 2015-12)

Led sourcing, supplier performance, spend analysis, forecasting, replenishment, and category support initiatives.

• Managed supplier engagement and operational governance.

Sourcing Buyer / Senior Procurement Specialist at IBM (2006-08 – 2011-06)

Managed sourcing execution, category support, supplier relationships, RFx activities, contract management, and procurement operations.

Bachelor of Engineering in Information Science