Ramachandran Subramaniam

Senior professional with 20+ years of experience in managing public relations and administrative functions across diverse organizations. Proficient in consistently maintaining positive customer satisfaction index by rendering qualitative service delivery, effectively managing public relations across professional career. Motivational leader and mentor of multicultural and cross-functional teams with team management skills, adapting with agility to new environments and delivering consistently high levels of client satisfaction; exploring challenging senior managerial assignments with a professionally managed organization

Administrative Manager / PRO - Thayagam Chit Fund - Chennai, India

(2008-01)

Successfully contributed to organizational business targets by convincing prospects to join the funds

• Set up strategies for accomplishing organizational objectives. Design strategic operating plans reflecting the longer term objectives and priorities in collaboration with the CEO and other members of the senior management team
• Organize orientation sessions for new employees to acquaint them with organizational policies and procedures, training and skill development workshops for employees based on identified training needs
• Focus on implementation and maintenance of several secretarial, administrative and reception procedures. Follow up with various stakeholders on contractual and maintenance issues
• Interact with visitors and routing them to concerned departments based on individual business requirements. Enhance client satisfaction by effectively resolving issues and providing superior quality service
• Liaise with site & office administration, banks, DGFT, central, state government ministries and Parliament House, PMO, Embassies as well as Airport Authorities, DGCA, Hotels, Railways and other public relation organizations based on business and operational requirements
• Interact with passengers, politicians and VIPs (frequent fliers member of Indian Airlines and Air-India) for effectively resolving queries related to mileage points, continuity of the member-ship and other related issues
• Coordinate activities related to issuing monthly account statement and award tickets as well as effectively rendering other customer support related services
• Manage media requests and follow up with the Public Relations team in implementation of public relations activities & events

Customer Relations Manager - Flying Returns, AIR INDIA (IMRB) - New Delhi

(1998-01 - 2006-12)

• Built / maintained productive business relationship with clients aimed at identification/ development of new business opportunities and maximizing revenue generation
• Defined / implemented operation budget, polices, procedures, plans, reporting standard and individual objectives
• Update the senior leadership team on various developments across industry segments
• Guided team members in identification of issues, challenges, gaps, solutions, opportunities for clients
• Generated awareness amongst clients with regards to new products and services
• Followed up with various support teams resolving escalated issues from internal and external customers aligned to various SLA parameters
• Interacted with team members in evaluating data and reports for reengineering operational strategies to mitigate deviations

Manager - Law Firm Kumaran & Sagar - New Delhi

(1996-01 - 1998-12)

Assistant Manager - Triveni Industries - Industrial Area, Bhilai (MP)

(1995-01 - 1996-12)

Bhilai Liaison Office - Bhilai Liaison Office, Unit of Steel Authority of India Limited - New Delhi

B.A - Economics - Pt. Ravishankar Shukla University (1992-01)

Advance Systems Management in Computers - NIIT (1994-01)