Lead Marketing Specialist - Caterpillar India Pvt Ltd On Contract With Onward Technologies
(2022-01 - 2026-12)
- Collaborated with dealer networks to improve project execution, market coverage, and customer engagement
- Facilitated resolution of dealer-reported product issues, ensuring timely escalation and closure
- Conducted Root Cause Analysis (RCA) and drove corrective actions, reducing recurring failures and improving equipment reliability
- Facilitated issue resolution between dealers and cross-functional teams, ensuring timely closure of product issues
- Performed competitor benchmarking and market analysis to identify gaps and strengthen product positioning
- Led cross-functional coordination for order management, improving execution efficiency and ensuring on-time delivery
GTM Co-ordinator - Case New Holland
(2021-01 - 2021-12)
- Generated sales insights, forecasts, and customer segmentation data to improve enquiry conversion
- Supported sales pipeline tracking and performance analysis
Engineer Product support - Leeboy India Pvt Ltd
(2020-01 - 2021-12)
- Provided real-time technical support to operators and customers for machine troubleshooting
- Predictive Maintenance Expert: Specialist in leveraging telematics and analytics tools to optimize machine health and asset reliability.
- Collaborated with dealers and internal teams to resolve warranty-related technical issues and improve claim accuracy
- Strengthened customer relationships leading to repeat business and long-term contracts
- Coordinated with dealers, customers, and internal teams for timely service support, machine allocation, and issue resolution
- Ensured machine readiness (PDI/PDA) before deployment and validated operational performance at project sites
Subject Matter Expert - GGS Information services
(2017-01 - 2018-12)
- Calculated standard time for machine assembly/disassembly and analyzed accidental part failures to improve service efficiency.
- Technical documentation and issue tracking
- Created animated service manuals for TF Titan, including documentation and screenshots to enhance technician training
- Supported creation and optimization of Standard Operating Procedures (SOPs)
Crew Leader - L&T Construction & Mining Machinery
(2014-01 - 2016-12)
- Oversaw machine PDI & PDA activities, ensuring product quality, compliance, and timely delivery while minimizing defects
- Root Cause Analysis: Investigated complex event patterns to eliminate recurring operational bottlenecks.
- Failure Prevention: Developed predictive analytics models to catch reliability issues before catastrophic failures occurred.
- Provided on-site support during critical installations, ensuring smooth transitions for clients.
- Assigned priority levels to service requests based on severity and business impact
- Performed systematic troubleshooting using fault analysis and service data to identify root causes of equipment failures
- Prepared maintenance cost analysis reports and KPI dashboards for decision-making
- Tracked key metrics such as uptime, downtime, MTBF, and service costs
- Analyzed equipment performance, inspection reports, and service data to identify failure patterns and provide actionable insights
Service Engineer - GMMCO LTD
(2010-01 - 2014-12)
- Provided remote technical support to customers, ensuring timely resolution of software and hardware issues and minimizing down time
- Managed rental fleet operations, ensuring high machine availability, optimal utilization, and minimum downtime across multiple customer sites
- Identified failure trends and recurring breakdowns, implementing long-term corrective and preventive actions
- Reduced customer complaints turnaround time through cross-functional coordination
- Analyzed equipment performance data, inspection reports, and failure trends to identify early warning signals and improve machine reliability
- Identified recurring issues and supported root cause analysis (RCA) to improve service efficiency and reliability
