Technical Support Manager - Radiant Technologies - Mohali, India
(2026-03)
- Handle incident management and service requests via ManageEngine, Jira, and aggregator portals.
- Act as the first point of contact for Customer Care and Digital Teams across brands such as KFC, Hardee's, Pizza Hut, Wimpy, and Krispy Kreme.
- Monitor digital assets across seven countries (KSA, Kuwait, Egypt, Oman, Qatar, Bahrain) using Grafana, SolarWinds, MuleSoft (AnyPoint), and New Relic.
- Collaborate effectively with global teams to ensure smooth operations.
Deputy Manager (FTTx Engineer) - Reliance Industries Ltd.
(2023-05 - 2026-02)
- Conducted enterprise-level FTTx connectivity surveys and deployment planning.
- Provided training and demonstrations on OTDR, telecom products, and testing equipment.
- Supervised civil and optical work quality including trenching, ducting, splicing, OTDR, and end-to-end connectivity.
- Led the fiber team and coordinated with telecom vendors and operators.
- Managed OFC network deployment, acceptance testing, and GIS documentation.
- Prepared as-built drawings, verified site data, and maintained project documentation through the company portal.
- Designed internal configuration documents, including technical network diagrams.
Client Name - TCIL - Xeam Venture Pvt. Ltd - Belapur, Navi Mumbai
(2021-06 - 2023-05)
- Provided customized telecom product and engineering solutions to customers.
- Demonstrated and trained clients on fiber optic equipment such as OTDR, splicing machines, and cable locators.
- Led marketing campaigns, exhibitions, and technical workshops.
- Managed client relations with major customers such as Railways, PSU (BPCL, GAIL, PGCIL), and private players (Adani, Tata Power, Sterlite, RJIL).
- Oversaw inspection, testing, and quality assurance of incoming and outgoing telecom equipment.
- Supervised and developed a technical support and service team.
Project Engineer (FTTx) - Reliance Jio Infocom Ltd.
(2017-01 - 2021-06)
- Managed OFC O&M, network deployment, and end-to-end fiber connectivity.
- Oversaw trenching, ducting, splicing, termination, and testing (OTDR, LSPM).
- Handled a 30+ member team for operations and maintenance activities.
- Coordinated with clients for project execution, billing, and documentation.
- Conducted preventive and corrective maintenance of OFC routes and ensured uptime.
- Processed GIS documentation and represented network layouts in OSP systems.
- Liaised with government authorities for ROW permissions and approvals.
FTTx Engineer (Operations & Maintenance) - Mehta Infocom Pvt. Ltd.
(2014-01 - 2016-12)
- Managed field operations and maintenance of FTTx networks (OLT, ODN, FSA, HOTO).
- Conducted preventive and corrective maintenance ensuring SLA compliance.
- Oversaw installation, integration, and troubleshooting of GPON systems.
