Senior Software Engineer / EDI at Dew Solutions Inc (2022-01 – Present)
Senior Software Engineer responsible for EDI integration, trading partner onboarding, and production support for major retail customers including Sysco, Costco, AWG, and USFoods.
- Projects: Sysco, Costco, AWG, USFoods and other major retail trading partner supplier and buyer
- Accelerated partner go-live cycles by 30% by managing end-to-end onboarding for 20+ trading partners and carriers, including certificate management and permissioning
- Developed and deployed IBM Sterling B2B Integrator maps for critical transaction types (940, 945, 850, 855, 856, 204, 214, 990, 210, and 997), effectively eliminating recurring translation errors and significantly improving throughput reliability
- Collaborated with the Order Management System (OMS) development team to design and integrate direct endpoints between the internal OMS and Sterling Integrator, thereby streamlining the order data flow across the supply chain
- Delivered weekly status and monthly metric reports to leadership, leveraging data to identify and close support gaps that resulted in a 25% reduction in P1 ticket recurrence
- Provided expert L1/L2 production support, efficiently triaging and resolving EDI translation failures within defined Service Level Agreements (SLAs) while maintaining 99.9% application uptime
- Administered Sterling File Gateway (SFG) MFT environments, configuring inbound/outbound flows, mailboxes, routing rules, and dynamic templates for 20+ trading partners; managed SFTP channel setup with KnownHost and UserIdentity key authentication in both Listen and Initiate modes
- Engineered IBM Connect:Direct node configurations and process scripts for secure, high-volume file transfers between internal ERP systems and external trading partners, leveraging checkpoint/restart and data integrity controls to ensure zero data loss across scheduled batch windows
Programmer Analyst — AWS Cloud Support at Amazon Inc (2020-06 – 2020-12)
Programmer Analyst providing AWS cloud support and optimization services to enterprise clients.
- Delivered actionable cloud optimization recommendations to enterprise clients, achieving measurable cost reductions through right-sizing EC2 instances and implementing S3 lifecycle policies
- Trained and mentored 5 new hires on essential AWS cloud maintenance best practices, successfully reducing the typical onboarding time from 4 weeks to 2 weeks
- Facilitated daily and weekly client engagement sessions to assess evolving requirements and increase cloud adoption, contributing to the design of high-availability architectures for critical workloads
Programmer Analyst — Cloud & EDI Support at REAN Cloud (2017-09 – 2019-03)
Programmer Analyst responsible for cloud and EDI support, production environment monitoring, and Sterling Integrator workflow analysis.
- Monitored and maintained production environments across multiple AWS regions, resolving 100% of assigned tickets within SLA guidelines and proactively maintaining system health through comprehensive alerting
- Analyzed Sterling Integrator workflows to produce high-level use-case documentation for OMS stakeholders, which accelerated development cycles for supply chain enhancements
- Managed FTP server monitoring, providing detailed file-transfer logs and root-cause analysis for data-flow issues impacting trading partners
- Led the Level 1 support team's daily stand-ups, coordinating issue triage and escalation efforts that reduced the mean time to resolution (MTTR) by 20%
Software Engineer — AWS & DevOps at Cybermass Solutions (2016-03 – 2017-08)
Software Engineer responsible for designing and deploying AWS infrastructure, CI/CD pipelines, and cloud migration projects.
- Designed and deployed a highly available, auto-scaling AWS infrastructure (utilizing EC2, VPC, ELB, RDS, and Route 53) to support a content cloud platform serving thousands of concurrent users
- Successfully migrated over 15 corporate Linux servers from on-premises physical hardware to AWS virtual instances, resulting in a 35% reduction in infrastructure costs and improved recovery time objectives
- Built robust CI/CD pipelines using Jenkins and Git, automating build, test, and deployment workflows and achieving a 60% reduction in manual deployment effort
- Implemented AWS CloudWatch dashboards and alarms for real-time performance monitoring, enabling the proactive resolution of incidents before any customer impact
- Authored reusable AWS CloudFormation templates to codify and reproducibly deploy application stacks across Development, QA, and Production environments
